Desarae Soler

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Grow and develop our diverse sales force to meet the growing markets we serve.
• Facilitate sales training in both one-on-one and group settings to further enhance our success.
• Develop individual growth plans for salespeople to maximize their fullest potential.
• Actively participate in potential client projects to ensure success.
• Work hand in hand with other departments, ownership and management teams to enure customer satisfaction and company success.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.

• Market, negotiate freight rates, and sell transportation services to established carriers nationwide for a leading transportation company.
• Research high-traffic market areas nationwide; identify potential carriers; and determine carriers' logistics needs.
• Prepare, present, and close quotes/bids with carriers.
• Freight Scheduling: Post loads daily to high-volume internet load boards to increase load visibility and opportunities to carriers nationwide.
• Identify prime carriers and coordinate reliable scheduling to achieve high-quality satisfaction for both carriers and customers.
• Research, identify, and coordinate backhaul loads for dedicated fleets to provide timely service for customers and additional revenues for the company.

Manage day-to-day activities of the picking and packing
department to confirm the fulfillment of orders as per protocols.
Implement and revise the standard of procedures of the
department according to company policy and process changes
to maintain cohesiveness. Coordinate with the inventory team to
solve exceptions and prevent delay in orders. Operate crossfunctionally
with various departments to uphold customer
satisfaction by meeting KPIs. Create schedules for the entire staff
and authorize time-off as well as overtime to fulfill the company's
budgets and SLA goals. Interact with both upper management
and employees to provide feedback in the form of productivity
reports. Conduct interviews, hire, train, and oversee staff to maintain discipline and consistency in operations.

• Increased productivity to above 75% by collaborating with the product development department to incorporate an order sorting process for aligning multiple unit orders.
• Cut total cost of per piece to $1.26 from $2.50 by devising production criteria for outbound department.
• Monitored more than 50 employees to ensure compliance with local, CDC, OSHA guidelines.

Engaged end-to-end with customers to demonstrate company’s offered programs, policies, and procedures and to establish strong relationships. Addressed a great volume of inbound and outbound calls to offer a prompt response. Facilitated customers’ needs by processing returns, exchanges, and solving concerns. Accepted verbal and email orders to manage inquiries of jet parts.

• Identified customers’ requirements, clarified information, and researched queries to provide effective
  solutions/alternatives by using a range of programs.
• Cooperated with import, export, logistics, and a few other departments to verify quality and on-time
  distribution of all parts around the world.
• Received a 100% (A+) for delivering exceptional services from customers within the region.