Summary
Overview
Work History
Education
Skills
Timeline
Generic

DESARAY NASH

Dallas,Tx

Summary

Seeking a responsible and rewarding position that offers individual growth, advancement, promotes professionalism while providing opportunities to contribute to a total team effort where I can utilize my professional skills.

Overview

16
16
years of professional experience

Work History

Recruiter

CROSSMARK
06.2019 - Current
  • Schedule all interviews after reviewing resumes and in order to facilitate a smooth on-boarding process for new employees as well as assist with the on boarding process.

3rd Party Medical Collector/B2B Collections

TRIDENTCARE
12.2018 - 06.2019
  • Research delinquent balances, debits and credits. Collect and schedule payment on past due and short paid invoices. Set up repayment plans and new terms of sales. Locate delinquent customer accounts through various means, written correspondence and make payment arrangements. Process and review account adjustments, research denied medical insurance claims.

Finish Associate

WALMART OPTICAL LAB
12.2016 - 12.2018
  • Locating prescriptions lenses for customers. Mounting lenses into frames so that we can quickly ship glasses. Provide quality service in a timely manner. Inspect lenses, stock lenses and pick lenses as well as do inventory.

Customer Service Representative

BLUE CROSS BLUE SHIELD
11.2015 - 11.2016
  • Inbound service calls from prospective and current members who qualify for Medicaid with questions related to, but not limited to, provide objective information pertaining to coverage and maintain Medicaid coverage, with the desire to help others, especially those consumers that are expected to qualify for Medicaid.

Insurance Benefit Verification Specialists

AMERISOURCE BERGEN
01.2014 - 10.2015
  • Collected and reviewed all patient insurance benefit information to the degree authorized by the SOP of the program. Reported any reimbursement trends/delays to supervisor(e.g. billing denials, claim denials, pricing errors, and payments). Maintain frequent phone contact with provider reps., third party customer service reps., communicated effectively to payors and/or claims clearing house to ensure accurate and timely electronically filed claims.

Customer Service Rep. (Inbound/Outbound)

ATS
12.2012 - 01.2014
  • Worked in a call center environment answering inbound/outbound calls with new and existing customers, worked on accts 15-60 days past due persuading customers to bring their bills current, maintained 10-15 calls per hour, minimum 80 calls per day, and answered inquiries by clarifying desired information; researching, locating, and providing information.

Customer Service Account Rep.

SECURUS
01.2009 - 11.2012
  • Process payments for correctional facilities, maintain customer records, using automated systems and set up account for customers to fund their loved ones in correctional facilities.

Education

Diploma - Basics

Lincoln High School
05.2008

Diploma - Pharmacy Tech.

Remington College
11.2009

Skills

  • MS Word
  • MS PowerPoint
  • MS Outlook
  • Data Entry
  • Work from Home
  • A/R-A/P Experience
  • Excellent Written & Verbal Skills
  • Fluent with Windows
  • Filing
  • 40-45WPM-Type
  • Decision Making
  • Strong Management Skills
  • Oracle/AS400/JDEdwards Exp
  • Troubleshooting
  • Friendly and Enthusiastic
  • Love Learning New Software
  • Good Customer Service

Timeline

Recruiter

CROSSMARK
06.2019 - Current

3rd Party Medical Collector/B2B Collections

TRIDENTCARE
12.2018 - 06.2019

Finish Associate

WALMART OPTICAL LAB
12.2016 - 12.2018

Customer Service Representative

BLUE CROSS BLUE SHIELD
11.2015 - 11.2016

Insurance Benefit Verification Specialists

AMERISOURCE BERGEN
01.2014 - 10.2015

Customer Service Rep. (Inbound/Outbound)

ATS
12.2012 - 01.2014

Customer Service Account Rep.

SECURUS
01.2009 - 11.2012

Diploma - Basics

Lincoln High School

Diploma - Pharmacy Tech.

Remington College

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DESARAY NASH