Desaray Overman

• Maintained cleanliness and sorting line areas to reduce safety risks.
• Assessed and sorted items into containers or designated areas according to condition.
• Sorted and gave the accepted clothing to be hung to the hanger.
• Toss the donations in bags on the pile to be sorted.
• Organized and assessed clothing materials, following established guidelines to make determinations on acceptability.

• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Increased sales by driving operational efficiencies and building excellent customer rapport.
• Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Increased sales revenues by promoting complementary products and educating customers about store promotions.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Completed data entry tasks with accuracy and efficiency.
• Compiled data and reviewed information for accuracy prior to input.

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• Entered numerical data into databases with speed and accuracy using 10-key pad.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Educated customers on company systems, form completion and access to services.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Answered average of 100-200 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Completed data entry tasks with accuracy and efficiency.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Compiled data and reviewed information for accuracy prior to input.
• Sorted documents and maintained organized filing process.
• Corrected data entry errors to prevent later issues such as duplication or data degradation.
• Located and corrected data entry errors and reported to management.
• Verified data files prior to entry to maintain high data accuracy.
• Generated reports covering details about data, system operation and error monitoring.
• Assisted computer users with technical issues remotely and at workstations.
• Installed, modified and repaired software and hardware to resolve technical issues.
• Handled computer system troubleshooting and provided technical support to entire team for computer operations.
• Trained and supported end-users with software, hardware and network standards and use processes.

• Used time management and efficient cleaning methods to meet deadlines.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
• Worked alongside other cleaners to complete jobs in corporate office buildings.
• Organized and used industrial cleaning products following strict safety procedures.
• Emptied trashcans and transported waste to collection areas.
• Cleaned industrial job sites using maximum strength cleaning solutions and equipment.
• Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
• Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
• Handled equipment, chemicals and materials properly and with caution.
• Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
• Maintained optimal supply levels to meet daily and special cleaning needs.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.