Desaraye Diggs

• Referred clients and coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to meet treatment needs.
• Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
• Maintained professional conduct with clients including being on time for visits, returning phone calls, maintain professional boundaries and educate client's on all organization services.
• Works as part of a team to achieve optimal health outcomes for patients, such as viral load suppression.
• Coordinates services and referrals with other members of the team to prevent any gaps in services.
• Developed, implemented and evaluated clients' social, emotional and psychological needs to create treatment plans.
• Documented client progress and activities in accordance with agency policies and procedures.
• Monitored clients' progress to adjust treatment plans accordingly.

• Communicate effectively with patients, promote peer perspective, and facilitate peer support groups.
• Link patients to resources directly or through collaboration with the treatment team.
• Assist with outreach and promoting HIV/AIDS services. Design various types of health education materials for PLWHA.
• Recruit patients for educational sessions and administer questionnaires, data gathering and assists with event organization.
• Identify patients, who have been lost to care, or newly diagnosed with HIV and need navigation in order to get into HIV care. Educate newly diagnosed about risk reduction and medication adherence.
• Educate and teach communities, organizations and individual on Prep,Pep, HIV & AIDS, STI's, Stigma, Adherence etc. through educational presentations.

• Identify patients, who have been lost to care, or newly diagnosed with HIV and need navigation in order to get into HIV care.
• Assist in the intake process to the agency of patient choice by gathering documentation and by providing support in order to expedite service delivery.
• Coordinated and organized individual and group skill building opportunities to foster adherence to medications and identify strategies to improve adherence to health routines.
• Help clients access health and social resources ( STI testing and treatment, interventions for at risk negatives-PCC, Clear, substance abuse and mental health counseling, Prep & Pep etc).
• Designed and conducted health education surveys to assess health needs and risk factors within communities.
• Developed and distributed health education materials to increase awareness and understanding.
• Educated clients about living with HIV, preventing further transmission, benefits and challenges of HIV care and treatment and access to resources.

• Created legal documents such as deeds, mortgages and leases based on title search results.
• Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
• Performed data entry and other administrative tasks to keep records and files organized and accurate.
• Organized and prepared tax and title documents to transfer ownership of property.
• Utilized various online databases and public land records to verify ownership information.
• Analyzed title documents to identify potential issues and resolve any discrepancies.
• Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
• Conducted comprehensive title searches to maintain accuracy and compliance of real estate transactions.
• Drafted title abstracts and legal documents for real estate transactions.

• Use troubleshooting techniques and tools to accurately identify problems and apply the most effective solution for identified problems.
  
• Analyzed customer complaints and service trends to identify and correct systematic issues.
  Upheld high standards of customer services by responding to inquiries, needs and problems.
• Applied consultative approach to collect information on customer service, account and technical concerns.
  Responded quickly to customer inquiries, needs and problems.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
• Resolved 90% of issues with first call and escalated more complex issues to obtain necessary customer support.
• Maximized customer satisfaction by handling more than 50 customer email and telephone interactions each day.

• Calculated, reviewed and corrected errors on interest, principal and closing costs.
• Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
• Processed mortgage loan applications accurately and successfully for over 7 years.
• Verified credit histories, personal references and employment backgrounds for each applicant.
• Reviewed financial statements and contacted institutions and customers to clarify details.
• Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
• Analyzed borrower credit reports and income statements to verify accuracy.

• Conduct outreach to run away, homeless, and at-risk youth in the community, connecting youth to needed services with an
emphasis on linkage to stable housing.
• Complete intakes and assessments to youth referred to the Graduated Apartment Program and A Step Forward (ASF).
• Take crisis calls that represent a variety of situations.
• Make appropriate referrals to other service providers (substance abuse services, psychological and domestic violence.
• Provide youth with regular support, advocacy, resources, and referrals in accomplishing their goals.
• Utilize solution focused strategies and motivational interviewing techniques to assist client in progressing towards their identified goals.

• Evaluated loan requests and documents to verify accuracy and completeness.
• Maintained mortgage program compliance with federal agencies such as VA, HUD, and FNMA.
• Created and implemented underwriting procedures and strategies to accurately and efficiently process loan applications.
• Approved loan applications based on customer creditworthiness and provided detailed financial advice.
• Analyzed potential risks and evaluated loan products to identify suitable options for customers.
• Monitored pipelines to track and log status of loans.
• Proactively identified solutions for customers experiencing credit issues.

• Processed loan applications and monitored progress from start to finish.
• Monitored pipelines to track and log status of loans.
• Applied grades to each loan application based on established criteria to keep institutional risk low.
• Discussed credit reports and asset management with borrowers to foster understanding of loan processes.
• Analyzed potential risks and evaluated loan products to identify suitable options for customers.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Evaluated loan applications, determining creditworthiness, assessing risk and establishing loan conditions.
• Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
• Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records, and current financial status.