Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desaree Castillo

Albuquerque,NM

Summary

Flexible Customer Service Representative offering 3 years of success in resolving customer concerns and inquiries. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Asistant Teacher

La Petite Academy Inc.
Albuquerque, NM
08.2022 - Current
  • Assisted children in development of social, communication and problem-solving skills.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Instructed children on good sanitary habits when washing hands, using bathroom or eating.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Secured indoor and outdoor premises to protect children.
  • Communicated with parents about daily activities and any concerning behaviors.

Care Coordinator

Carenet Healthcare Services
Albuquerque, NM
04.2019 - 03.2022
  • Offered exceptional customer service to differentiate and promote company brand.
  • Provided high level of quality control, eliminating downtime to maximize revenue.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Enhanced customer satisfaction ratings by effectively resolving issues.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.

Caregiver

Heritage Health Care Services
Albuquerque, NM
12.2018 - 03.2019
  • Assisted with meal planning to meet nutritional plans.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.

Education

Certificate -

Carrington College
Albuquerque, NM
01-2024

GED -

Aztec Home Schooling
Albuquerque, NM
03-2023

Skills

  • Customer Service
  • Data Entry
  • Multitasking and Prioritization
  • Translation and Interpretation Services
  • Calm and Professional Under Pressure
  • Customer Data Confidentiality
  • Inbound and Outbound Calling

Timeline

Asistant Teacher

La Petite Academy Inc.
08.2022 - Current

Care Coordinator

Carenet Healthcare Services
04.2019 - 03.2022

Caregiver

Heritage Health Care Services
12.2018 - 03.2019

Certificate -

Carrington College

GED -

Aztec Home Schooling
Desaree Castillo