Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

DeSaree Marshall

Steubenville,Ohio

Summary

Professional leader with experience in managing a group of individuals and fostering team collaboration. Known for reliability, flexibility, and achieving results in fast-paced environment. Skilled in conflict resolution, time management, and motivating team members to meet goals efficiently. Adaptable and solution-focused, ensuring smooth operations and high standards.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Shift Leader in Training

Dunkin' Donuts
09.2024 - Current
  • Provides exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns.
  • Utilizes a point of sale (POS) to process discounts, coupons, gift cards, and loyalty rewards programs.
  • Maintains confidentiality of sensitive financial information during transactions.
  • Contributed to increased sales by actively promoting special offers and upselling products when appropriate.
  • Resolved conflicts among employees professionally and efficiently, maintaining a harmonious work environment.

Shift Lead

Taco Bell
02.2023 - Current
  • Completed store opening procedures and balanced tills
  • Ensures all clerical tasks are completed while on duty
  • Supervises team members to make sure they are following proper food handling procedures
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Works to resolve any conflicts that may arise on shift by communicating efficiently
  • Helped store management meet standards of service and quality in daily operations.
  • Trained new employees and delegated daily tasks and responsibilities.

Relief Receptionist

Eastern Gateway Community College
06.2017 - 12.2017
  • Greeted and provided accurate information to college visitors and customers
  • Answered phones and routed calls to appropriate employee or department
  • Processed incoming and outgoing mail
  • Distributed payroll checks, change, and petty cash

Cashier

Lowe’s Home Improvement
04.2015 - 07.2015
  • Established prices of goods and calculated bills using a cash register and price scanner
  • Issued receipts and change due to customers after receiving payment for goods
  • Answered customers questions about prices of goods and delivery/installation services that the company offers
  • Maintained clean and orderly checkout areas
  • Requested information or assistance using paging systems

Inbound Technical Advisor

Ibex Global
07.2014 - 01.2015
  • Answer incoming calls about IOS devices
  • Ask probing questions to troubleshoot problems with the device
  • Assist customers by providing guided learning and working as a professional partner in order to resolve the customer’s issue
  • Provide excellent customer service in order to help the customer get the most out of their electronic device

Librarian Aide

Public Library of Steubenville
06.2012 - 09.2012
  • Assisted patrons checking out books, videos, magazines, etc
  • Updated patrons’ record using the internal computer system
  • Checked in any returns, sorted it alphabetically, and returned it to the shelves
  • Helped patrons locate books or other reference materials using the Dewey Decimal System
  • Assisted librarians and patrons by using the online catalog to place holds on materials from other libraries

Education

Certificate - Document Drafting

Paralegal Charm School
03.2023

Associate degree - Paralegal Studies

Eastern Gateway Community College
Steubenville, Ohio
01.2020

Bachelor of Arts - History

University of Mount Union
Alliance, Ohio
05-2014

High School Diploma -

Steubenville High School
Steubenville, OH
06-2010

Skills

  • Proficient in Microsoft Word
  • Customer Service
  • Organization
  • Time Management
  • Multitasking
  • Research
  • Team management
  • Workplace safety
  • Industry expertise
  • Attention to detail
  • Problem-solving abilities
  • Reliability

Certification

  • ServSafe Food Handler's Certification
  • Associate's Degree in Paralegal Studies – Eastern Gateway Community College

Timeline

Shift Leader in Training

Dunkin' Donuts
09.2024 - Current

Shift Lead

Taco Bell
02.2023 - Current

Relief Receptionist

Eastern Gateway Community College
06.2017 - 12.2017

Cashier

Lowe’s Home Improvement
04.2015 - 07.2015

Inbound Technical Advisor

Ibex Global
07.2014 - 01.2015

Librarian Aide

Public Library of Steubenville
06.2012 - 09.2012

Certificate - Document Drafting

Paralegal Charm School

Associate degree - Paralegal Studies

Eastern Gateway Community College

Bachelor of Arts - History

University of Mount Union

High School Diploma -

Steubenville High School

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DeSaree Marshall