Desaree Rogers
Sun City,FL
Summary
- Highly analytical professional with 7 years experience in reviewing and analyzing medical records and evidence to determine whether a person is eligible to become vocationally rehabilitated.
- Effective ability to communicate with medical professionals using my extensive knowledge of medial terminology and anatomy, to compare persons physical and mental limitations to the demand of various occupations.
- Vastly adept at strategic planning for future outcomes based on persons functional capacity and transferable skills, ensuring compliance with policy provisions and regulations.
- Demonstrated leadership, strong negotiation, planning and problem-solving abilities focused on delivering robust, performance-oriented strategies to meet current and expected demands.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Admission Advisor
United Education Institute
Tampa , Florida
10.2023 - 04.2024
- Tasked with curated an Online Admission Team.
- Reviewed applications for accuracy and completeness, followed up with applicants to obtain additional information as needed.
- Conducted interviews with potential students, evaluated student qualifications and recommended admission decisions.
- Exceptional inbound and outbound customer service.
Customer Service Representative
New York Life Insurance Co
Tampa, FL
04.2020 - 06.2023
- Manged 70+ high volume daily inbound calls to assist clients.
- Processed payments to bring delinquent accounts current.
- Comprehensive researched and analyzation to resolve complex problem.
- Provided exemplary customer service to deescalate customer issues.
- Safeguard customer information by verifying appropriate details to comply with privacy standards.
- Provided meticulous notation to all accounts.
- Communicated to customer clear and concise details about their accounts.
Senior Admissions Advisor
Ultimate Medical Academy Online Operations
Tampa, FL
07.2014 - 11.2019
- Managed a team of 30 employees in the presence and absence of my Director of Admissions.
- Conducts monthly compliance and "Hot Topics" trainings/meetings.
- Tasked with formulating a plan to successfully exceed monthly team budget and goals.
- Exceeded all monthly budgets and goals which resulted in monthly awards and recognition.
- Formulate and execute a creative approach to motivate employees on a daily basis; managed all team activities.
- Onboard and trained new employees.
- Conduct interviews with potential students, evaluated student qualification, reviewed application for accuracy.
Vocational Rehabilitation Specialist
Work-Able Inc.
Charlotte Amalie , FL
03.2007 - 10.2013
- Interpreted diagnostic reports, medical records and evidence related to physical or mental impairments affecting an individual's ability to work.
- Performed assessments to determine individual limitations and strengths.
- Analyzed client eligibility for services and determined appropriate intervention strategies.
- Collaborated with various healthcare professionals to plan rehabilitation programs.
- Provided case management services including monitoring of client progress toward goals outlined in the IPE or other plans of care.
- Established long and short-term goals for therapeutic services to encourage patient progress.
- Maintained accurate records of all contacts with clients according to agency policies and procedures.
- Provided written detailed monthly reports to appropriate professionals on evaluation, plan of action, progress, outcomes and recommendation.
Assistant Executive Director
Work-Able Inc,
Charlotte Amalie , USVI
03.2007 - 10.2013
- Strengthened company business by leading implementation of new projects and procedures.
- Delegated work to staff, setting priorities and goals.
- Reviewed contracts and negotiated terms with vendors to obtain best pricing for products and services needed by the organization.
- Coordinated events and networked with major local organizations as government agencies, suppliers, donors.
- Recruited, and trained employees on operations and performance expectations.
- Coordinated Work-Able Inc. Annual Summer Institute Program for Transitioning Students
- Coordinated Work-Able Inc. Annual Disability Mentoring Program for all High Schools in the district.
- Facilitated workshops on topics such as career exploration, job readiness, self-advocacy, and disability disclosure.
Education
Bachelor of Science - Nursing, Summa Cum Laude
Inter American University of Puerto Rico Metropolitan Campus
San Juan, PR05-2006
Skills
- Eligibility Screening
- Medical Terminology
- Strategic Case Planning/Management
- Time Management
- Complex Problem Solving
- Effective Communication (written and verbal)
- Assessment
- Self-Starter
- Comprehensive Research
- Exceptional Customer Service
- Strong Critical Thinking and Decision Making
- Very Organize
Certification
Region II Rehabilitation Continuing Education Program, 2008 Continuing Education
- Counseling skills for Direct Service Providers ● Working with Consumers with Personality and Mood Disorders ● Developing Team Strengthening Skills
References
References available upon request.
Timeline
Admission Advisor
United Education Institute
10.2023 - 04.2024
Customer Service Representative
New York Life Insurance Co
04.2020 - 06.2023
Senior Admissions Advisor
Ultimate Medical Academy Online Operations
07.2014 - 11.2019
Vocational Rehabilitation Specialist
Work-Able Inc.
03.2007 - 10.2013
Assistant Executive Director
Work-Able Inc,
03.2007 - 10.2013
Bachelor of Science - Nursing, Summa Cum Laude
Inter American University of Puerto Rico Metropolitan Campus