Desaree Villagomez
Medical Assistant
San Diego,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Private Home Caregiver
IHSS
08.2016 - Current
- Maintained clean, safe, and well-organized patient environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Offered companionship and kindness to elderly patients.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted disabled clients to support independence and well-being.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Medical Assistant Supervisor
Dr PM Sleep and Wellness
07.2024 - 10.2024
- Referrals
- EPIC
- TRI-Care
- ICD-9 and ICD-10 coding for sleep medicine.
- Obtain knowledge of insurance procedures for patients visits and or DMEs (Durable Medical Equipment.)
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Applied effective time management techniques to meet tight deadlines.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Called and faxed pharmacies to submit prescriptions and refills.
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Organized patient records and database to facilitate information storage and retrieval.
- Verified patient insurance eligibility and entered patient information into system.
- Taught patients and families to use at-home medical equipment.
- Trained new staff on filing, phone etiquette and other office duties.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Responded to inquiries by directing calls to appropriate personnel.
- Facilitated communication between patients and various departments and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Engaged with patients to provide critical information.
Scheduler/Lead Housekeeper
Vacasa
09.2022 - 01.2024
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Trained and supervised employees on office policies and procedures.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Dispatcher/Supervisor Overnights
Aircare Ambulance
07.2023 - 01.2024
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Communicated with drivers and personnel to coordinate timely arrival of patients.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Analyzed customer feedback and provided solutions to improve customer service.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
Scheduler/ICC In Care Coordinator
Comfort Keepers
09.2022 - 03.2023
- Wellsky knowledge.
- Basecamp communication.
- Delivered excellent patient experiences and direct care.
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
- Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Private Caregiving
24 Hour Home Care
06.2018 - 06.2021
- Monitored progress and documented patient health status changes to keep care team updated.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Documented vitals, behaviors, and medications in client medical records.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Med Tech
Montreal Trellis
06.2019 - 01.2020
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Reviewed patient progress to document effects of any prescribed medication.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Reordered medication to maintain adequate supply.
- Monitored medication storage area to maintain medication security and control.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Facilitated personal hygiene management, feeding and ambulation.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Private Elderly Caregiver
Kindship Project
05.2016 - 12.2018
- I assist an elderly couple in their home.
- Monitoring of patient with Parkinson’s and mild dementia.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted patients with self-administered medications.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Documented vitals, behaviors, and medications in client medical records.
Driver
Uber Partner Drivers
06.2015 - 07.2018
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Minimized liability by consistently following road rules when driving.
Facility Caregiver
Olivenhain Guest Home
09.2016 - 02.2017
- Assisted living home Dementia/Alzheimer’s
- Strengthened communication skills through regular interactions with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Recorded status and duties completed in logbooks for management.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Sales Manager
Light wireless
05.2016 - 01.2017
- I managed a new Cell phone store.
- Attended industry events and conventions to explain sales opportunities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed 100+ accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into the best remedy.
Sales Associate/Customer Service
Macy’s
07.2014 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Parking Cashier
Del Mar Fairgrounds (Seasonal)
05.2012 - 12.2015
- Handled a cash box for parking customers and upgrades to VIP parking.
- Explained car retrieval procedure to reduce confusion and expedite process.
- Addressed navigation questions and provided directions to help guests reach destinations quickly.
Education
Associate of Arts - Criminal Psychology
San Diego Mesa College
San Diego, CA06.2027
High School Diploma -
Vista Adult School
Vista06-2018
Diploma - Medical
UEI College
Chula Vista, CA06-2011
Skills
- SchedulingWellSky Knowledge
- EPIC (EMR)
- Advanced beginner computer skills
- Use Exceptional customer service for 20 years
- Exceptionally quick learner
- Medication administration
- Insurance verification
- Healthcare documentation
- HIPAA protocol adherence
- Insurance authorizations/referrals
- Patient care coordination
- Strong leadership/Management
- First aid and CPR certified
- Multitasking and prioritization
- Medical office administration
- Electronic health records management
- Staff training and development
Accomplishments
- Supervised team of 15 staff members.
- Honors student in college maintaining 4.5 GPA.
- Leadership award
Certification
- Alzheimer's Certificates
- Presidential Certificates (4.5 GPA)
- EKG Certificate
- HHA Registered
- Medical Assistant Diploma
- High School Diploma
Relocation
- Willing to relocate to:
- Scottsdale, AZ./Albuquerque, NM
- Authorized to work in the US for any employer.
Timeline
Medical Assistant Supervisor
Dr PM Sleep and Wellness
07.2024 - 10.2024
Dispatcher/Supervisor Overnights
Aircare Ambulance
07.2023 - 01.2024
Scheduler/Lead Housekeeper
Vacasa
09.2022 - 01.2024
Scheduler/ICC In Care Coordinator
Comfort Keepers
09.2022 - 03.2023
Med Tech
Montreal Trellis
06.2019 - 01.2020
Private Caregiving
24 Hour Home Care
06.2018 - 06.2021
Facility Caregiver
Olivenhain Guest Home
09.2016 - 02.2017
Private Home Caregiver
IHSS
08.2016 - Current
Private Elderly Caregiver
Kindship Project
05.2016 - 12.2018
Sales Manager
Light wireless
05.2016 - 01.2017
Driver
Uber Partner Drivers
06.2015 - 07.2018
Sales Associate/Customer Service
Macy’s
07.2014 - 12.2016
Parking Cashier
Del Mar Fairgrounds (Seasonal)
05.2012 - 12.2015
Associate of Arts - Criminal Psychology
San Diego Mesa College
High School Diploma -
Vista Adult School
Diploma - Medical
UEI College
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