Desarie Rocha
Amazon
Houston,TX
2027
years of professional experience
Dynamic and results-driven professional with extensive experience at Amazon, excelling in warehouse operations and customer service. Proven ability to enhance team productivity and maintain safety standards while efficiently managing inventory. Strong communication skills and a commitment to cleanliness support a positive shopping experience and operational excellence.
Work History
Stocker/Cashier
- Stocked shelves and endcaps with incoming merchandise, maintaining organized sales floor displays.
- Rotated product using FIFO practices to support freshness and reduce expired inventory.
- Unloaded freight, sorted shipments, and moved items from stockroom to sales floor.
- Replenished high-velocity items quickly to keep essential products available for customers.
- Maintained clean aisles, backroom areas, and shelf presentation to support safe shopping conditions.
- Assisted with recovery tasks by straightening merchandise and correcting misplaced items.
- Responded to customer requests by locating items and directing shoppers to product areas.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Greeted customers and directed to requested products.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Kept work areas neat, clean and free from debris.
- Interacted with guests in friendly and knowledgeable way.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
Outbound Warehouse Associate
6 Months- Picked customer orders using handheld scanners and followed warehouse locations accurately.
- Sorted inbound and outbound packages to support efficient flow through fulfillment area.
- Stowed inventory in assigned bins while maintaining organized, accessible storage locations.
- Inspected packages for damage and reported quality issues to maintain order accuracy.
- Operated pallet jack and conveyor equipment while following safety and handling procedures.
- Replenished workstations with supplies and prepared materials for continuous outbound processing.
- Collaborated with team members to meet productivity goals and maintain clean work areas.
- Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Enhanced team productivity by assisting coworkers with heavy lifting tasks and sharing workload during peak hours.
- Maintained a clean and safe work environment, adhering to OSHA safety guidelines at all times.
Trailer Loader
1 Year- Loaded packages into trailers following FedEx Ground safety and stacking procedures
- Inspected packages for damage and reported discrepancies to supervisors promptly
- Lifted and moved heavy shipments while maintaining safe material-handling practices
- Staged parcels in loading zones to reduce congestion and improve workflow
- Maintained clean work areas and followed warehouse safety guidelines consistently
Sales Floor Associate
1 Year 4 Months- Communicated product details, promotions, and store policies to shoppers.
- Communication with customers professionally and proactively to provide product information and advice.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Contributed to team sales goals by actively engaging with customers and understanding their needs.
- Improved store cleanliness and organization, leading to more appealing shopping environment.
Games Associate
2 Years 1 Month- Operated game stations, explained rules, and guided guests through attractions.
- Processed cash and card transactions accurately at game and redemption counters.
- Monitored game areas for safety, enforcing policies and addressing guest concerns promptly.
- Restocked prizes, tickets, and supplies to maintain smooth daily operations.
- Maintained clean, organized game floors and ensured readiness for peak traffic.
- Supported team workflow by coordinating setup, closing tasks, and daily operational checks.
- Built lasting relationships with regular customers through personalized recommendations based on their gaming preferences and playing styles.
- Increased customer satisfaction by providing friendly and knowledgeable assistance on game rules and strategies.
- Maintained a clean and organized gaming environment for optimal gameplay and customer enjoyment.
Sales Floor Associate
1 Year 9 Months- Assisted customers with product selection, sizing, and store navigation.
- Restocked sales floor merchandise and maintained organized, shoppable displays.
- Retrieved backstock items and replenished shelves to support inventory availability.
- Monitored fitting rooms and recovered merchandise throughout sales floor.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
Cook/Cashier
1 Year 1 Month- Processed cash, card, and mobile payments while maintaining accurate register balancing.
- Prepared chicken, sides, and sandwiches following food safety and recipe standards.
- Greeted guests, took orders quickly, and resolved service questions with professionalism.
- Monitored fryers, holding equipment, and food temperatures to support quality control.
- Restocked ingredients, packaging, and supplies to maintain steady front counter and kitchen flow.
- Cleaned workstations, utensils, and service areas to meet sanitation expectations.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Managed opening and closing shift kitchen tasks.
- Prepared and served various food items in fast-paced Type environment.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
Education
High School Diploma
Phlebotomy Certification
Skills
Willing to learn
Positive attitude
Shelf stocking
Customer service
Heavy lifting
Loading and unloading
Customer assistance
Customer relationships
Cleaning procedures
Clear communication
Product organization
Safe lifting procedures
Money handling
Warehouse safety
Proper stacking and storage
Safety processes and procedures
Warehouse operations
Loading dock safety
Barcode scanning
Workstation cleaning
Workplace organization
Quick learner
Stocking
Cash register operations
Storage organization
Safety procedures
Timeline
Outbound Warehouse Associate
Amazon
04.2026 - 10.2026Read More
Trailer Loader
Fed Ex Ground
01.2023 - 01.2024Read More
Sales Floor Associate
Ross Stores
08.2020 - 12.2021Read More
Games Associate
Downtown Aquarium
01.2018 - 02.2020Read More
Sales Floor Associate
Melrose Family Store
03.2016 - 12.2017Read More
Cook/Cashier
Popeyes
11.2014 - 12.2015Read More
Stocker/Cashier
Family Dollar
Read More
Houston Can Academy
High School Diploma
Read More
HCDE
Phlebotomy Certification
Read More