De'Sean Burnett
Memphis,TN
Summary
Dynamic leader with a proven track record of optimizing processes and driving efficiency in fast-paced environments. Expertise in leveraging data analysis to enhance operational performance while fostering strong team collaboration and engagement. Recognized for streamlining processes that yield significant cost savings and improve overall productivity. Strong leadership and strategic planning skills align teams with organizational goals, positioning them for sustained success and growth.
Overview
25
25
years of professional experience
Work History
Operations Manager
Kelly Services, Inc.
01.2022 - Current
- Responsible for ensuring that market operations are successfully executed according to the company's Standard Operating Procedures and meet goals for operational metrics for 8 states. Responsible for the management of the market's unemployment compensation, workers' compensation, Work Opportunity Credits, temporary employee retention, and Kelly's Quality Management System deployment. Acts as a liaison to corporate departments providing feedback and supporting the deployment of service-related programs and training to ensure compliance and maximum results. Provides guidance, facilitates the sharing of best practices between market staff, and assists in the execution of the daily operational business processes. Monitors for SOP compliance, and consistency & alignment in execution. Leads Corrective Action or Innovation Identification Planning. Identifies, shares, and implements Best Practices. Serves as process expert and provides training/guidance to teams. Leads/coordinates Special Projects as assigned. Participates in customer action planning, strategy development and execution. Participates and/or provides consultative resources for New Account Implementation/New Customer Setup. Carry out responsibilities under guidance and/or alongside the Compliance/Operations VP.
Market Manager (Interim)
Kelly Services, Inc.
07.2023 - 12.2023
- Oversaw sales, operations, and strategic growth in the Memphis Metro market consisting of two brick and mortar branches and 3 onsite clients. Developed and executed strategies to increase revenue, pursued new business opportunities, and maintained strong client relationships. Managed daily office operations, monitored performance indicators, and led staff recruitment and development to ensure high performance. Handled financial targets, served as the main contact for key clients, ensured compliance with company policies, and collaborated with business units and senior leadership to support company success.
Account Manager
Kelly Services, Inc.
09.2019 - 12.2021
- Served as a business partner to clients in the South geography, responsibilities included developing and maintaining relationships with clients and temporary employees, identified process improvements to ensure consistent service levels across the accounts. Served as the partner concern point for service issues and is responsible for proactive problem resolution. Oversaw client and talent engagement, monitored and reported on contract compliance, business development, sharing industry and standard methodology knowledge. Was accountable for the overall level of service delivery, growth, and profitability for the client locations supported. Also worked to establish strong working relationships with the client and developed effective partnerships with the relevant Kelly internal partners.
Senior Account Executive
Kelly Services, Inc.
04.2012 - 09.2019
- Responsible for meeting and exceeding the sales targets for a territory market. Responsible for managing and developing business in a portfolio of strategic accounts. Business development and account Management also includes the following: territory management, lead identification and qualification, cold calling, setting appointments, creating and developing proposals and pricing models, making presentations, documenting customer agreements and service agreements, closing sales independently through effective negotiation, documenting sales activities and conducting business reviews after the account has been sold. Responsible for partnering with the branch recruiting staff to ensure and drive effective service delivery. Acts as a business consultant to strategic customers gaining a thorough understanding of the customer's needs/business issues and selecting the appropriate Kelly solution to meet those needs.
Branch Manager
Kelly Services, Inc.
07.2006 - 04.2012
- Responsibilities included meeting and exceeding financial targets (sales, fees, gross profit, contribution and weekly headcount hours), selected, trained, developed and monitored branch staff to ensure optimum performance to achieve business results, lead the branch staff in business development, service delivery, customer and employee retention as well as recruiting and expense management (e.g., workers' compensation and unemployment compensation), built and maintained relationships with key customers and business leaders in the community as well as local, regional and corporate Kelly national accounts, focused on continuous improvement and customer satisfaction, proactively and effectively identified and resolved customer and employee issues, assessed the impact and responded accordingly to ensure maximum profitability while operating within company policy, exercised discretion and independent judgment in making decisions.
Account Executive
Kelly Services, Inc.
07.2004 - 07.2006
- Developed business goals (sales, gross profit, contribution, and development of new contacts), retained business (increasing market share and business reviews), kept abreast of the competition's quality of service, pricing and sales efforts, developed and conducted sales presentations and prepared and assisted in the preparation of proposals and bid responses.
Senior Staffing Supervisor
Kelly Services, Inc.
09.2000 - 07.2004
- Managed and maintained several customer accounts, processed and tracked worker’s compensation claims, addressed unemployment issues, promoted social programs; analyzed and categorized legal issues according to current law and company policy, recruited candidates, conducted interviews; tested, orientated, and trained new as well as current employees, utilized quality control processes and provided accurate documentation and follow up, facilitated conflict resolution, verified employment, and processed payroll.
Education
Bachelor of Science - Business Administration
The University of Tennessee At Chattanooga
Chattanooga, TN08-2000
Skills
- Data-driven problem-solving
- Effective team leadership
- Operational efficiency management
- Client support
- Collaborative strategic planning
- Budgetary control and analysis
- Accurate payroll management
- Quality control expertise
- Workflow optimization
Accomplishments
- Optimized payroll process by reducing paper timecard and paper check processing by 75% leading to a cost savings for the organization.
- High Five Award Recipient for Sales for 3 consecutive years for increasing Revenue by 200% for branch market
- Work closely with corporate A/R team to collect on several million dollars in past due balances ultimately helping to decrease DSO by 2 days.
Platforms and Tools
- Microsoft Office Suite
- Power Apps
- Peoplesoft
- IQN
- Beeline
- Fieldglass
Timeline
Market Manager (Interim)
Kelly Services, Inc.
07.2023 - 12.2023
Operations Manager
Kelly Services, Inc.
01.2022 - Current
Account Manager
Kelly Services, Inc.
09.2019 - 12.2021
Senior Account Executive
Kelly Services, Inc.
04.2012 - 09.2019
Branch Manager
Kelly Services, Inc.
07.2006 - 04.2012
Account Executive
Kelly Services, Inc.
07.2004 - 07.2006
Senior Staffing Supervisor
Kelly Services, Inc.
09.2000 - 07.2004
Bachelor of Science - Business Administration
The University of Tennessee At Chattanooga