De'Sean Downing
San Clemente,CA
Summary
A highly motivated employee who demonstrates a strong work ethic and desires to learn new skills and take on new challenges. Demonstrates exceptional adaptability and possesses the necessary interpersonal skills to increase or maintain company productivity while keeping positivity in the work environment.
Overview
7
7
years of professional experience
Work History
Kennel Attendant
Wagly Pet Campus
Rancho Santa Margarita, CA
12.2022 - 05.2024
- Provided socialization opportunities for pets through playtime activities.
- Ensured proper feeding of all animals in the facility according to established guidelines.
- Recorded detailed information regarding each animal's behavior while in care.
- Monitored health of animals on a daily basis and reported any changes or concerns to supervisor.
- Administered medications and vaccinations as prescribed by veterinarians.
- Cleaned and sanitized kennels, cages, runs, and play yards.
- Followed safety protocols when handling large or aggressive animals.
- Assisted in training new staff members on proper animal handling techniques.
- Assessed animals for injury and illness.
- Bathed and groomed pets using gentle techniques.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
PERSONAL SHOPPER
Walmart inc.
Fayetteville
10.2021 - 03.2022
- Received work assignments from the order system to fill orders and completed every order promptly to guarantee online customer satisfaction
- Preserved the freshness of perishables by storing food items in their appropriate area
- Resolved customer complaints before quickly contacting leadership
- Maintained positive working relationships with customers, team members, and leadership
- Responded promptly to customer queries to increase overall satisfaction.
CASHIER
Ahold Delhaize USA
Havelock
10.2020 - 09.2021
- Greeted and informed customers of products, fostering positive store experiences
- Enforced store safety and cleanliness standards, reducing hazards
- Resolved and de-escalated issues to address customer concerns
- Delivered service excellence through all points of contact
- Processed cash, check and credit cards for customer purchases
- Arranged and replenished displays and merchandise racks to maintain store appearance
- Helped customers locate merchandise.
CUSTOMER SERVICE REPRESENTATIVE
Teletech
10.2019 - 11.2019
- Remained open to feedback from supervisor and peers to build and improve skill set
- Responded to telephone inquiries and complaints following standard operating procedures
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Greeted customers by name and displayed a respectful attitude, helping develop rapport with the customer base and build lasting relationships.
FOOD SERVICE WORKER
Bojangles Inc.
Plymouth
03.2018 - 08.2018
- Stored excess foods according to temperature storage specifications
- Performed daily closing tasks by washing dishes, packing and refrigerating leftovers, and mopping floor
- Handled cashier duties, maintaining accuracy of monies received and or exchanged
- Cleaned and sanitized work areas, equipment and dishes
- Stored food in designated containers and storage areas to prevent spoilage
- Transported food orders from kitchen to proper tables.
CASHIER
The Home Depot
Laveen
07.2017 - 11.2017
- Enforced store safety and cleanliness standards, reducing hazards
- Partnered with security and loss prevention, minimizing shrink
- Attended training to refresh on current procedures and learn process improvements
- Processed cash, check and credit cards for customer purchases.
Skills
- Maintenance
- Animal Grooming
- Compassionate Care
- Customer Communication
- Active Listening
- Critical Thinking And Analysis
- Teamwork and Collaboration
- Attention to Detail
- Adaptability
- Information Collection and Recording
Personal Information
Title: Kennel Attendant
References
References available upon request.
Timeline
Kennel Attendant
Wagly Pet Campus
12.2022 - 05.2024
PERSONAL SHOPPER
Walmart inc.
10.2021 - 03.2022
CASHIER
Ahold Delhaize USA
10.2020 - 09.2021
CUSTOMER SERVICE REPRESENTATIVE
Teletech
10.2019 - 11.2019
FOOD SERVICE WORKER
Bojangles Inc.
03.2018 - 08.2018
CASHIER
The Home Depot
07.2017 - 11.2017
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