De’Sean Downing
Kissimmee
Summary
Motivated and reliable individual with a strong work ethic, excellent communication skills, and a genuine enthusiasm for face to face customer service. Ready to expand my skills in the food service industry as a diner server. Known for being quick to learn new tasks. Committed to creating a positive dining experience and supporting team operations with a respectful, and optimistic attitude.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bather/Groomer's Assistant
Zuri Pet Spa and Resort
06.2024 - 03.2025
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Performed basic wound care on pets to drastically reduce the risk of infections.
- Bathed and maintained the healthy coat of over one hundred dogs.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Maintained a calm demeanor and completed my tasks while pets were not compliant.
Animal Care Technician
Zuri Pet Spa
12.2023 - 05.2024
- Administered medications to animals in treatment and documented changes in condition.
- Restrained animals safely during exams and procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Collected, prepared and labeled samples for laboratory testing, culture, and microscopic examination.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Followed pet care instructions for dietary needs and medication regimens.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored several dogs simultaneously for behavioral problems and signs of health issues.
Personal Shopper
Walmart
10.2021 - 03.2022
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Cashier/Customer-lead
Food Lion
10.2020 - 10.2021
- Processed Multiple forms of tender including refunds
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
Customer service representative
Teletech United Healthcare
10.2019 - 12.2019
- Electronically ordered prescriptions for united healthcare customers
- Worked with customers to answer health insurance inquiries
Cashier/Food Service Worker
Bojangles
03.2018 - 08.2018
- Boosted team success by working well with all members and cross-training in different departments
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Cashier
The Home Depot
07.2017 - 11.2017
- Processed multiple forms of tender
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
Education
No Degree - Health And Wellness
STEPFUL INC
Detroit, MI03-2025
Skills
- Customer Interaction and Communication
- Time management and multitasking
- Cash handling with accuracy
- Cleanliness and food safety awareness
- Team collaboration
- Adaptibily
Education
High school diploma, Valencia College, Some college, Grand Canyon University, Some college
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Bather/Groomer's Assistant
Zuri Pet Spa and Resort
06.2024 - 03.2025
Animal Care Technician
Zuri Pet Spa
12.2023 - 05.2024
Personal Shopper
Walmart
10.2021 - 03.2022
Cashier/Customer-lead
Food Lion
10.2020 - 10.2021
Customer service representative
Teletech United Healthcare
10.2019 - 12.2019
Cashier/Food Service Worker
Bojangles
03.2018 - 08.2018
Cashier
The Home Depot
07.2017 - 11.2017
No Degree - Health And Wellness
STEPFUL INC
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