Summary
Overview
Work History
Education
Skills
Timeline
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De'Sean Hill

Service Advisor
Decatur,GA
De'Sean Hill

Summary

Experienced with truck maintenance coordination and customer support. Utilizes strong diagnostic skills and effective communication to facilitate timely and accurate repairs. Track record of fostering collaborative team environments to achieve high service standards.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Professional with strong background in automotive service industry. Demonstrates expertise in diagnosing and addressing customer needs, ensuring timely and efficient service delivery. Highly skilled in team collaboration, adapting to dynamic environments, and achieving targeted outcomes. Known for reliability, excellent communication, and customer-first approach. Professional automotive service advisor with extensive experience in truck maintenance and repair coordination. Renowned for delivering high-quality service and fostering strong team collaboration to achieve optimal outcomes. Reliable and adaptable, consistently meeting evolving needs of clients and colleagues. Specialized in diagnostic assessments and customer relations. Knowledgeable Service Advisor with proven track record in providing exceptional service and support to truck owners. Successfully facilitated efficient maintenance processes and coordinated with service technicians to ensure timely repairs. Demonstrated expertise in diagnostic assessments and customer communication.

Overview

4
years of professional experience
8

Years of Customer Service

Work History

TravelCenters of America

Truck Service Advisor Lead
01.2024 - Current

Job overview

  • Perform cash register counts and run daily financial reports from the previous day.
  • Host a morning meeting daily with colleagues.
  • Greet customers upon arrival, assist with any request (information pertaining to the trucking industry, products that were sold in the store, inform and recommend service according to customers' concerns).
  • Create work orders (in-bay and road calls) and ring over the counter purchases.
  • Answer phone calls, make calls to vendors as well as order truck parts depending on approvals and availability. Communicate with Owner operators, Company's shop management, Dispatchers, accountants, and Owners. Authorized company warranties. Communicate customer visits with sister sites pertaining to possible warranty. Sign off on deliveries. Tires, Truck parts and shop equipment.
  • Assist shop managers with any request that the manager may have.
  • Contact companies and owner operators for payment.
  • Perform closing by counting the cash register and creating end of shift financial reports.
  • Communicate to incoming shift all important details and information pertaining to current work orders.
  • At least twice a week I would hold a company meeting.
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment.
  • Developed relationships with new staff members, and assisted existing staff members in their career development. Maintained a clean and safe work environment, resulting in a 98% reduction in complaints filed with management and a 98% increase in crew satisfaction.
  • Provided customer service and was involved in training 2 new team members each month.
  • Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 98% annually. Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services.
  • Managed the work of 3-10 employees, increasing crew efficiency by 98%
  • Increased repeat business by establishing rapport with clients and addressing their concerns promptly and professionally.
  • Maintained a clean and safe workspace for technicians, contributing to an optimal working environment that reduced accidents or incidents.
  • Reduced wait times for customers by prioritizing urgent cases and coordinating efforts among technicians.
  • Evaluated technician performance regularly, offering constructive feedback to improve efficiency or quality levels where needed.
  • Assisted in creating a well-organized service department by maintaining accurate records of vehicle history, work orders, and invoices.
  • Provided exceptional customer service throughout the entire repair process, including follow-up calls to confirm satisfaction with completed work.
  • Developed comprehensive knowledge of various truck models, enabling efficient diagnosis and precise recommendations for repairs.

America's Auto Auction

Vehicle Inspector
05.2025 - 07.2025

Job overview

  • Test drove vehicles following repair work to check for any remaining issues.
  • Identified improperly repaired items and addressed with supervisor to resolve.
  • Prepared reports on vehicles' condition after inspection and submitted to supervisor.
  • Conducted in-depth inspections of vehicles to identify damage, missing parts, and mechanical issues.
  • Took photos of all damaged areas to include with repair reports.
  • Assigned as vehicle entry control officer, with responsibility to control vehicle entry into facility by searching and clearing vehicles.
  • Maintained compliance with industry standards and regulations through diligent adherence to guidelines during inspections.
  • Kept up-to-date with advancements in vehicle technology, enabling accurate assessments of both traditional and electric vehicles during inspections.
  • Supported inventory control efforts at dealerships through consistent evaluation of available vehicles'' condition before they hit the sales floor.
  • Contributed to company growth by maintaining strong relationships with clients, leading to increased repeat business and referrals.
  • Streamlined overall inspection workflow by utilizing digital tools for scheduling appointments, tracking progress, and communicating results to clients.
  • Strengthened client relationships through clear explanations of technical terms within the context of their specific vehicle''s needs.

FedEx Ground

Delivery Driver
11.2023 - 01.2024

Job overview

  • Attend a shift meeting.
  • Verify all packages are on the truck.
  • Perform a pre-trip on the truck before driving off the lot.
  • Use a company card to fill up a company truck.
  • Delivering packages to residential and industrial addresses.
  • Obtaining signatures for packages. Leaving an attempt to deliver notes on a customer's doors that were not present.
  • Return packages that were left on the truck back to the site.
  • Perform post trip on the Truck.
  • Return the equipment.
  • Maintained excellent punctuality, customer service, and efficiency, receiving top ratings for 2 1/2 months

Rite Aid

Cashier/Sales Associate/Customer Service
12.2022 - 04.2023

Job overview

  • Greet customers upon arrival.
  • Assist customers with any request that they may have pertaining to products we sell in the store.
  • Make fixtures to product prices that need updating.
  • Rearrange the store according to seasons.
  • Count end of shift cash register draw.
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Woodspring Suites

Housekeeper, Maid
08.2022 - 11.2022

Job overview

  • Clean unoccupied rooms.
  • Prepare rooms for guests before their arrival.
  • Clean hallways, vending areas as well as the lobby.
  • Stock cart with cleaning supplies and safety equipment.
  • Greet guests with outstanding customer service.
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Mentor Group

DSP (Direct Support Professional)
12.2021 - 06.2022

Job overview

  • Communicate with colleagues about the client's current status.
  • Perform room checks as well as greeting the clients as they awake.
  • Check their bedding, as well as taking out their clothes and prepare for assisting with hygiene.
  • Prepare meals throughout the day.
  • Assisting with medication.
  • Transporting clients to their doctor's appointments.
  • Take care of clients' laundry.
  • Clean group home from client's rooms to the kitchen.
  • Document everything the clients did throughout the shift.
  • Attend shift meetings once a month.
  • Preparing clients for a family visit.
  • Perform inventory check.
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Applebee's

Server
07.2021 - 11.2021

Job overview

  • Set up a restaurant.
  • Changing soda machines, laying out condiments and toppings.
  • Greet guests upon seating.
  • Take guest orders.
  • Creating orders to the kitchen, delivering food and beverages from the kitchen and bar to the table.
  • Perform payment on the POS.
  • Remove dishes from the table.
  • Perform counts and pay out the house and bartender.

Education

Bridgeton High School
Bridgeton, NJ

General education
06.2014

University Overview

GPA: passing GPA

Skills

  • Customer service
  • Time management
  • Restaurant experience
  • Communication skills
  • Computer literacy
  • Food service
  • Microsoft word
  • Microsoft excel
  • Documentation review
  • Guest services
  • Leadership
  • Customer follow-up
  • Parts ordering
  • Customer relations
  • Upselling services
  • Vehicle diagnostics
  • Work order management
  • Warranty processing
  • Service scheduling
  • Mechanical aptitude
  • Brake system maintenance
  • Parts replacement
  • Heavy equipment operation

Timeline

Vehicle Inspector
America's Auto Auction
05.2025 - 07.2025
Truck Service Advisor Lead
TravelCenters of America
01.2024 - Current
Delivery Driver
FedEx Ground
11.2023 - 01.2024
Cashier/Sales Associate/Customer Service
Rite Aid
12.2022 - 04.2023
Housekeeper, Maid
Woodspring Suites
08.2022 - 11.2022
DSP (Direct Support Professional)
Mentor Group
12.2021 - 06.2022
Server
Applebee's
07.2021 - 11.2021
Bridgeton High School
General education
De'Sean HillService Advisor
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