Summary
Overview
Work History
Education
Skills
Timeline
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Deseatria Hill

Paterson,NJ

Summary

Dynamic and self-motivated professional with a proven track record at Marathon Infants & Toddlers, excelling in customer service and problem-solving. Adept at managing multiple client accounts while fostering strong relationships, ensuring satisfaction, and enhancing team collaboration. Recognized for excellent communication skills and a friendly, positive attitude in high-pressure environments.

Overview

8
8
years of professional experience

Work History

Wellness Associate, CSPNJ

Collaborate Services of New Jersey
03.2021 - 03.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Self-motivated, with a strong sense of personal responsibility.

Client Service Coordinator

Marathon Infants & Toddlers
10.2018 - 06.2019
  • Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
  • Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
  • Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Liaised between internal departments to expedite resolution of complex cases requiring input from multiple stakeholders.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.

Billing Specialist

New York League Early Learning (NYLEL) NYC
01.2016 - 10.2018
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
  • Reduced errors in financial records by conducting regular audits of billed accounts.
  • Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.

Education

Social Work

Lehman College
Bronx, New York
06-1998

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Flexible and adaptable
  • Time management

Timeline

Wellness Associate, CSPNJ

Collaborate Services of New Jersey
03.2021 - 03.2024

Client Service Coordinator

Marathon Infants & Toddlers
10.2018 - 06.2019

Billing Specialist

New York League Early Learning (NYLEL) NYC
01.2016 - 10.2018

Social Work

Lehman College

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Deseatria Hill