Deserae Puente
Dallas
Summary
Dedicated receptionist with proven experience in managing patient scheduling and clinic operations. Known for exceptional communication and attention to detail, driving improved patient experiences and streamlined administrative processes, and some experience in Medical Assisting.
Overview
4
4
years of professional experience
Work History
Medical Assistant/Receptionist
Wellgen Health Clinic
Dallas
03.2025 - 08.2025
- Managed patient scheduling and appointment coordination for efficient clinic operations.
- Assisted healthcare providers with patient examinations and administrative tasks.
- Processed patient intake forms and verified insurance information accurately.
- Provided front desk support, greeting patients and answering inquiries professionally.
- Maintained accurate medical records including filing, retrieving, scanning, copying and faxing documents as requested by physicians or staff members.
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Scheduled appointments, coordinated referrals, and managed electronic medical records.
Medical Receptionist
Retina Specialists
Dallas
07.2023 - 02.2024
- Answered the central telephone system and directed calls accordingly.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally, and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Maintained current, accurate medical records for patients.
Customer Service Representative
Global Life and Accident Insurance Company
Remote
09.2023 - 05.2024
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Responded to telephone inquiries and complaints following standard operating procedures
- Updated and maintained database with accurate customer information and timely data entry
- Tracked all incoming calls and emails from customers using appropriate software applications
Patient Referral Coordinator
Corporate Remedies
Dallas
12.2022 - 04.2023
- Worked with patients to schedule tests and procedures.
- Coordinated patient referrals to ensure timely access to healthcare services.
- Uphold confidentiality requirements and regulatory compliance guidelines.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as the main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Utilized electronic health record systems to track patient referral status accurately.
Medical Office Receptionist
Quality Care Health Clinics
Dallas
03.2022 - 10.2022
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Managed the master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Greeted patients and provided assistance with check-in processes.
- Handled phone calls, addressing inquiries and directing calls appropriately.
- Processed insurance information and verified eligibility for services.
Medical Office Receptionist
Women's Health Center
Dallas
09.2021 - 02.2022
- Checked the patient's insurance, demographic information, and health history to keep the information current.
- Kept the waiting room neat and organized by stacking magazines, removing trash, and cleaning the glass.
- Managed a multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs
- Maintained patient databases, and updated information in alignment with HIPAA protocols.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Managed appointment scheduling and coordinated patient flow efficiently.
- Processed insurance information and verified eligibility for services.
- Managed daily operations of front desk including cash handling activities when necessary.
Education
High School Diploma -
Cristo Rey Dallas College Prep
Dallas, TX06-2019
Skills
- Proficient in Aetna, Advance Med, Eclinical Works
- Patient intake processing
- Medical office procedures
- Appointment scheduling
- Insurance verification
- Patient check-in and check-out
- Referral verification
- Patient registration
- Petty cash management
- Medical charting
- Telephone etiquette
Languages
Spanish
Professional
References
References available upon request.
Timeline
Medical Assistant/Receptionist
Wellgen Health Clinic
03.2025 - 08.2025
Customer Service Representative
Global Life and Accident Insurance Company
09.2023 - 05.2024
Medical Receptionist
Retina Specialists
07.2023 - 02.2024
Patient Referral Coordinator
Corporate Remedies
12.2022 - 04.2023
Medical Office Receptionist
Quality Care Health Clinics
03.2022 - 10.2022
Medical Office Receptionist
Women's Health Center
09.2021 - 02.2022
High School Diploma -
Cristo Rey Dallas College Prep
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