Deserae Taylor

Oversee day-to-day operations to meet performance quality and service expectations

Offer hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences

mentor, junior staff members in their professional development by offering guidance and support

Lead weekly team meetings to discuss goals and review performance, fostering a culture of continuous improvement

Collaborate with both the store manager and district manager to develop strategic plans for business growth and improvement

Supervised daily operations by directing customer service, inventory, and sales operations

Managed cash handling processes, accurately to maintain financial integrity

Completed Store opening and closing procedures and balanced tills

Prepared and made daily deposits

Managed inventory replenishment and other daily functions such as cycle counts, damages, and price changes

Create an organized financial reports, and documentation for review by store manager

Coached sales associates in product, specifications, sales incentives, and selling techniques, significantly increasing sales and customer satisfaction ratings

Created employee schedules to align coverage with forecast demands

Reviewed sales and gross profit reports

Established clear benchmarks for performance while monitoring individual and team progress

Trained new piercers on proper techniques and safety protocols

Enhanced Store reputation by consistently providing accurate information on appropriate jewelry choices based on clients individual needs

Educated clients on proper after-care for newly pierced ears, resulting in reduced infection rates and faster healing times

Increased sales through up selling additional products, such as earrings or care solutions

Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies

Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty

Trained new employees to apply best practices in customer service and store operations

Incident documentation

Cleaned and maintained warehouse in compliance with OSHA safety standards

Unloaded deliveries using pallet jacks and forklifts

Operated registers for cash, credit and debit card transactions

Processed refunds and exchanges in accordance with company policy

Answered questions about store policies and addressed customer concerns

Promoted customer loyalty and consistent sales by delivering excellent customer service and knowledgeable assistance

Maintained current knowledge of store promotions and highlighted sales to customers

Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance