Deserae Nelson
Eagleville,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager
Ampler Burger
Phoenixville, PA
04.2019 - 05.2024
- Adhered to company food, safety, quality and sanitation policies.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Investigated and resolved customer complaints concerning food quality and service.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Monitored actions of staff and customers to uphold health and safety standards.
- Reviewed daily task list with employees and assigned tasks for completion.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
Assistant Manager
Arby's Restaurant
Audubon, PA
02.2023 - 11.2023
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of company products and services.
- Monitored food preparation activities to ensure adherence to safety standards and regulations.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Resolved customer complaints in a professional manner.
- Maintained accurate records of inventory levels, ordering supplies as needed.
- Managed cash registers during peak hours ensuring accuracy of transactions.
- Adhered to company food, safety, quality and sanitation policies.
- Reviewed daily task list with employees and assigned tasks for completion.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Crew Member
Burger King
Portland, OR
02.2009 - 01.2018
- Served food quickly for positive guest experiences.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Presented orders to guests within anticipated service times.
Education
GED -
Mt. Hood Community College
Gresham, OR06-2006
Skills
- Task Delegation
- Operations Management
- Housekeeping tasks
- Meal Preparation
- Skilled multi-tasker
- Policy Enforcement
- Excellent time management skills
Certification
- Servsafe
Accomplishments
My store received corporate safety awards for for every year i was employed .
References
References available upon request.
Timeline
Assistant Manager
Arby's Restaurant
02.2023 - 11.2023
Assistant Manager
Ampler Burger
04.2019 - 05.2024
Crew Member
Burger King
02.2009 - 01.2018
GED -
Mt. Hood Community College
- Servsafe
Similar Profiles
Tashawn MckenzieTashawn Mckenzie
Technician at Ampler BurgerTechnician at Ampler Burger
Sabrina MilesSabrina Miles
General Manager at Ampler BurgerGeneral Manager at Ampler Burger
Josue VasquezJosue Vasquez
Team Member at Ampler BurgerTeam Member at Ampler Burger