Deseray Croker
Apopka
Summary
Reliable and detail-oriented professional with experience in quality control, customer service, and warehouse operations. Skilled in communication, data entry, and multitasking in fast-paced environments. Strong work ethic with a commitment to efficiency and accuracy.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Tax Preparer
Pinnacle Tax & Financial Solutions
01.2023 - Current
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Offered clients recommendations to reduce tax liabilities.
Receptionist Administrator
Alpha and Omega Resource Center
07.2024 - 06.2025
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
Quality Control Inspector
Flextude Aluminum Shapes
07.2023 - 09.2024
- Inspected aluminum parts before and after racking for defects and kept exact records and filed documentation.
Warehouse Associate / General Laborer
Amazon
06.2023 - 12.2023
- Scanned packages, prepared shipments, loaded bags, and organized warehouse inventory.
Customer Service Representative
TTEC
05.2021 - 02.2022
- Handled inbound customer calls about insurance policies and provided prompt and effective solutions to customer inquiries.
Sales Associate Lead
Dollar General
02.2018 - 09.2020
- Opened and closed the store, handled daily deposits, and helped customers with purchases and maintained product displays.
Education
High School Diploma -
Skills
- Quality Assurance & Inspection
- Customer Service & Communication
- Data Entry & Typing
- Sales & Retail Operations
- Microsoft Windows / Basic Computer Skills
- English (Fluent)
- Corporate tax preparation
Timeline
Receptionist Administrator
Alpha and Omega Resource Center
07.2024 - 06.2025
Quality Control Inspector
Flextude Aluminum Shapes
07.2023 - 09.2024
Warehouse Associate / General Laborer
Amazon
06.2023 - 12.2023
Tax Preparer
Pinnacle Tax & Financial Solutions
01.2023 - Current
Customer Service Representative
TTEC
05.2021 - 02.2022
Sales Associate Lead
Dollar General
02.2018 - 09.2020
High School Diploma -
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