Deseray Johnson

Work History

Chipotle

07.2023 - Current

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Improved safety procedures to create safe working conditions for workers.

Home Depot

08.2023 - 07.2024

Greeted customers and helped with product questions, selections, and purchases.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Helped customers complete purchases, locate items, and join reward programs.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Swagelok

04.2022 - 08.2023

Streamlined plant operations for improved performance through close monitoring of equipment status and timely maintenance.
Acted as a key resource for new hires during their onboarding period, providing guidance on proper procedures and best practices within the role.
Monitored plant equipment and systems to complete shift checklist.
Maintained accurate records of auxiliary equipment performance, enabling informed decision making during routine assessments and audits.
Implemented innovative strategies to further improve operational efficiencies while maintaining strict adherence to safety requirements.
Improved overall plant safety by diligently identifying hazards and recommending appropriate mitigation measures to management.
Reduced downtime with meticulous scheduling of preventive maintenance tasks and coordination with team members.

Carvana

02.2021 - 05.2022

Enhanced product quality by implementing rigorous testing procedures and protocols.
Conducted root cause analysis, leading to the resolution of recurring product defects.
Contributed to the development of annual departmental budgets by providing accurate estimations based on historical data and projected growth.
Created clear communication channels between departments involved in product development, facilitating prompt issue resolution during critical project phases.
Performed risk assessments during product development stages, mitigating potential issues before they impacted production timelines or costs.
Implemented process improvements that resulted in reduced waste and increased productivity within the manufacturing environment.

Dollar General Market

06.2020 - 02.2021

Greeted customers and helped with product questions, selections, and purchases.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Helped customers complete purchases, locate items, and join reward programs.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Trained new employees in sales techniques and store procedures, improving team effectiveness.
Developed rapport with regular customers, fostering welcoming store atmosphere.
Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.

Panera Bread

10.2019 - 02.2021

Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Developed and implemented strategies to increase customer satisfaction and engagement.
Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Improved reporting accuracy, implementing new data management system.
Improved team collaboration by initiating regular coordination meetings.
Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.