DeseRay Strong
Selma,AL
Summary
Seeking a rewarding position Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Alabama Cancer Care
12.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Developed strong working relationships with team members, fostering a positive work environment.
Armed Security Guard
SEI
06.2022 - 12.2023
- Securing the premises and personnel by staying on patrol
- Monitoring surveillance equipment
- Performing building inspections
- Guarding entry points
- Verifying visitor
- Reduced incidents of theft and vandalism by implementing strict security protocols.
- Participated in ongoing training programs to stay current on industry best practices and enhance professional skills.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
- Conducted regular safety inspections of the premises, identifying and addressing potential hazards promptly.
- Detected suspicious activity by vigilantly observing surroundings and monitoring access points during shifts.
Medical Assistant/Front Office
MainStreet Family Care
12.2021 - 06.2022
- Check for covid/flu/strap
- Give shot
- Register Pt into system
- Check vitals
- Draw blood
- Check pts in
- Inbound and outbound calls
- Set up appointments
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
PCT (Patient Care Technician)
Vaughn Regional Medical Center
01.2019 - 12.2021
- Check vital signs
- Check wounds
- Chart onto computer
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Maintained clean and safe environment to promote patient safety and comfort.
CNA - Certified Nursing Assistant PRN
Selma Health and Rehab
01.2019 - 11.2021
- Worked in a nursing home
- Checked vital signs
- Aided in scheduling patient and resident daily activities
- Provided patients/residents with care and companionship
- Change Pts
- Worked in a nursing home, nursing facility and hospital
- Assisted 30 disabled patients daily
- Provided for patients', residents' and clients' physical and emotional needs
- Took vital signs regularly
- Cleaned rooms and bathrooms
- Performed post-mortem care, if needed
- Assisted with wound care
- Recorded patient and resident care
- Aided in lifting patients when necessary
Assembly Line Production Worker
Hyundai Glovis
01.2017 - 01.2020
- Operated assembly equipment to determine required units
- Determined work orders
- Conducted installation of assembly
- Created packing labels
- Check engines and apply belt onto engine
- Fast pace
- Climbing, lifting, bending, kneeling, crawling, and carrying light to moderate loads (≤ 40 lbs.)
- Work at heights for long periods of time utilizing ladders, platforms, and lifts
- Working with electrical equipment
Shipping and Receiving Clerk
VSP Global
05.2016 - 09.2019
- Prepare products for incoming and outgoing shipping
- Keep careful records of all shipping data after verifying its contents
- Pulling, packing, and loading
- Organizes distribution and shipping of merchandise
- Makes necessary verifications against documents, unpacks and routes goods to appropriate storage areas
- Handles customer pick-ups
Education
Associate's degree - PCT
Jes Health Service
Montgomery, AL11.2020
High School Diploma -
Dallas County High School
Plantersville, AL05.2014
Skills
- Answering Phones
- Switchboard Operation
- Routing Calls
- Customer Inquiries
- Visitor Greeting
- Meeting Scheduling
- Assembly Line Work
- Customer Service
- Team Collaboration
- Communication Skills
- Phlebotomy
- Caregiving
- Patient Care
- Vital Signs Monitoring
- Senior Care
- Meal Preparation
- Hospital Experience
- Medical Records Management
- Nursing Skills
- Laboratory Experience
- Triage Skills
- Administering Injections
- Medical Scheduling
- Telephone Etiquette
- Problem-solving skills
- Scheduling
- Appointment Scheduling
- Verbal and written communication
- Oral and writing communication
- Scheduling appointments
- Administrative Skills
- Filing
- Front Office Management
- Hospitality services
- File Organization
- Initiative-taking
- Administrative Support
- Work Prioritization
- Sensitive information handling
Certification
- CPR, 04/01/17, Present
- Driver's License
- HIPAA, 10/01/20, Present
- First Aid Certification
- CNA
- PCT, 10/01/20, 10/01/23
- Certified Medical Assistant
Assessments
Work style: Reliability, Familiar, 08/01/21, Tendency to be reliable, dependable, and act with integrity at work
Sponsorshiprequired
True
Personal Information
Willing To Relocate: Anywhere
Timeline
Front Desk Receptionist
Alabama Cancer Care
12.2023 - Current
Armed Security Guard
SEI
06.2022 - 12.2023
Medical Assistant/Front Office
MainStreet Family Care
12.2021 - 06.2022
PCT (Patient Care Technician)
Vaughn Regional Medical Center
01.2019 - 12.2021
CNA - Certified Nursing Assistant PRN
Selma Health and Rehab
01.2019 - 11.2021
Assembly Line Production Worker
Hyundai Glovis
01.2017 - 01.2020
Shipping and Receiving Clerk
VSP Global
05.2016 - 09.2019
Associate's degree - PCT
Jes Health Service
High School Diploma -
Dallas County High School
- CPR, 04/01/17, Present
- Driver's License
- HIPAA, 10/01/20, Present
- First Aid Certification
- CNA
- PCT, 10/01/20, 10/01/23
- Certified Medical Assistant
Similar Profiles
Rhyan B WilbyRhyan B Wilby
Intern at Alabama Cancer CareIntern at Alabama Cancer Care
Amy LinderAmy Linder
Registered-nurse at Alabama Cancer CareRegistered-nurse at Alabama Cancer Care
Haley LewisHaley Lewis
Medical Assistant at Alabama Cancer CareMedical Assistant at Alabama Cancer Care