Summary
Overview
Work History
Education
Skills
Certification
Customer Service Experience
Administrative Skills
Medical Experience
Timeline
Generic

Deseraye Jones

Cypress,Texas

Summary

Hello my name is Deseraye Jones and I am known for my strong work ethic, attention to detail, and thriving in fast-paced environments. Committed to continuous learning and professional development, always seeking ways to enhance skills and stay ahead of industry trends. Excited about contributing expertise and driving results for your team. Thank you for considering my application. Look forward to discussing how my unique skill set aligns with your organization's goals and objectives.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Quality Assurance Technician

Octapharma Plasma
08.2016 - 11.2023
  • Duties QAT(Quality Assurance technician)
  • Began as Lead Phlebotomist, later transitioned to QAT.

Assistant Manager

Rite Aid
05.2022 - 09.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Shift Manager

Dibella's Subs
01.2014 - 09.2016
  • Oversaw daily store operations, ensuring seamless open and close procedures.

Housekeeping

Residence Inn by Marriott
06.2015 - 05.2016
  • Maintained store appearance with respect to visual merchandising and housekeeping standards.
  • Ensured timely room availability by efficiently coordinating with housekeeping teams.
  • Collaborated with housekeeping staff to ensure guest rooms met cleanliness standards upon arrival.
  • Performed light housekeeping tasks to maintain a clean and comfortable living environment for clients.

Office Clerk

Willow Run Middle School RAHS
05.2010 - 06.2011
  • Administered injections, conducted blood draws, restocked supplies and ensured seamless front/back office coordination.

Medical Assistant

Manpower (Otolaryngology)
11.2009 - 01.2010
  • Monitored vital signs and supported doctor in routine procedures.

Medical Assistant

Packard Health Clinic
06.2008 - 10.2008
  • Assisted with minor surgical procedures and prepared patients for various examinations.

Cashier Team Lead

Old Navy
11.2005 - 06.2008
  • Initiated work with the logistics team starting from truck unloading.
  • Collaborated with team to enhance customer satisfaction.
  • Cleaning was a must mopping, sweeping, dusting etc

Education

Bachelor of Business Administration - Accounting

Strayer University

Medical Assistant Diploma - Healthcare

Everest Institute
Dearborn, MI
04.2008

Diploma - General Studies

Huron High School
06.2005

Skills

  • EKGs
  • Injections
  • Sterile Trays
  • Hemoglobin
  • Vital Signs
  • Capillary Puncture
  • Glucose Testing
  • Venipuncture
  • Bandaging
  • Urinalysis
  • Autoclaving & Sterilization
  • Medical Terminology
  • Appointment Setting
  • Insurance Billing: CMS-1500
  • Bookkeeping & Basic Accounting
  • Reception & Phone Skills
  • Health Records Management
  • Coding: CPT & ICD-9
  • Treatment Authorization Referrals

Certification

  • CPR
  • HIPAA Training
  • OSHA Training
  • First Aid Training

Customer Service Experience

  • Rite Aid, Ann Arbor, MI, 48108, 05/16/22, 09/03/22, Assistant Manager
  • Residence Inn by Marriott Ann Arbor North, 06/01/15, 05/01/16, Housekeeping
  • Dibella's Subs, Ann Arbor, MI, 48103, 01/01/14, 09/01/16, Shift manager, open/close store, customer service, bank deposits, etc.
  • Edward Brothers, Ann Arbor, MI, 48104, 07/01/13, Present, Cleaning, making books, and work in the hand center
  • Old Navy, Ann Arbor, MI, 48104, 11/01/05, 06/01/08, Started off on the logistics team unloading the truck and stocking. Now I’m on the customer service team, working with customers helping them find items that they are looking for and make sure that we fulfilled their needs. Cleaning was a must mopping, sweeping, dusting etc.
  • Forever 21, Ann Arbor, MI, 48108, 08/01/04, 01/01/05, Customer service and also worked in the fitting room helping customers find the correct size, color, style, and Cleaned at the end of the day.
  • T.J Max, Ann Arbor, MI, 48103, 03/01/03, 06/01/03, Cashier and Customer Service Help customers with their returns and help them find out what better fit their needs. Help customer’s explore different styles, sizes, color that fit them. Make sure that they are satisfied be for they leave. Also had to clean the Cash wrap before and after we leave for the day.

Administrative Skills

  • Medical Terminology
  • Appointment Setting
  • Insurance Billing: CMS-1500
  • Bookkeeping & Basic Accounting
  • Reception & Phone Skills
  • Health Records Management
  • Coding: CPT & ICD-9
  • Treatment Authorization Referrals

Medical Experience

  • Octapharma Plasma, Ypsilanti, MI, 48198, 08/01/16, 11/01/22, QAT(Quality Assurance technician)
  • Willow Run Middle School RAHS, Ann Arbor, MI, 48104, 05/01/10, 06/01/11, Office clerk, cleaning, injections, blood draws, passed meds, stocking, setting schedules, and basic additional front and back office work as requested
  • Manpower (Otolaryngology), Ann Arbor, MI, 48104, 11/01/09, 01/01/10, Patient intake, checked blood pressure, weight, assisted physician with various tasks
  • Packard Health Clinic, Ann Arbor, MI, 48104, 06/01/08, 10/01/08, Patient intake, blood pressure, injections, immunizations, blood draws, assisted doctor with minor surgical procedures, prepared patients for PAPs, EKGs, cleaned and prepared for patients, stocked medical supplies

Timeline

Assistant Manager

Rite Aid
05.2022 - 09.2022

Quality Assurance Technician

Octapharma Plasma
08.2016 - 11.2023

Housekeeping

Residence Inn by Marriott
06.2015 - 05.2016

Shift Manager

Dibella's Subs
01.2014 - 09.2016

Office Clerk

Willow Run Middle School RAHS
05.2010 - 06.2011

Medical Assistant

Manpower (Otolaryngology)
11.2009 - 01.2010

Medical Assistant

Packard Health Clinic
06.2008 - 10.2008

Cashier Team Lead

Old Navy
11.2005 - 06.2008

Diploma - General Studies

Huron High School

Bachelor of Business Administration - Accounting

Strayer University

Medical Assistant Diploma - Healthcare

Everest Institute
Deseraye Jones