Desere Mendez
Houston
Summary
Accomplished Inside Sales Representative skilled in driving sales and expanding accounts across diverse customer segments. Expertise in market penetration and managing credit analysis, with over 5 years of experience in resolving disputes and overseeing bad debt accounts. Focused on risk assessment and regulatory compliance, delivering exceptional customer service in fast-paced financial environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Credit Analyst
Credit Sage
Houston
02.2026 - Current
- Maintained accurate transaction and client interaction records to support financial oversight.
- Collaborated with customers and sales team to reconcile accounts and facilitate payment negotiations.
- Negotiated payment plans with customers, achieving sales and cash flow objectives.
- Reconciled customer accounts to identify delinquencies and disputes, documenting root causes for resolution.
Staffing Coordinator
Cross Country Staffing
Los Angeles
08.2024 - 10.2025
- Collaborated with hiring managers to identify staffing requirements.
- Conducted initial screenings of candidates to identify suitable qualifications for open positions.
- Managed candidate onboarding processes, ensuring documentation compliance and smooth transitions.
- Coordinated staffing schedules to align with client needs and ensure timely coverage.
- Coordinated and planned work shift schedules according to availability.
Recruiter Coordinator
American Traveler Staffing
10.2023 - 08.2024
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Developed expertise in hiring practices, recruitment strategies, and staffing industry trends to enhance recruitment effectiveness.
- Increased diversity within the organization by implementing inclusive recruiting practices and promoting equal opportunities for all candidates.
- Enhanced candidate experience by streamlining the recruitment process and implementing efficient communication strategies.
- Oversaw and managed onboarding processes and programs to successfully integrate new, transferred, and promoted employees.
- Provided timely feedback to candidates and maintained open communication throughout the interview process to facilitate positive candidate experiences.
Inside Sales Specialist
Credit Glory Inc
09.2022 - 10.2023
- Ranked number 1 in sales while engaging with over 50 clients daily.
- Developed and deepened customer relationships to drive revenue growth.
- Utilized digital methods and traditional telephone approaches to effectively generate sales leads.
- Collected sales and service issue information to coordinate team-wide resolutions, enhancing customer satisfaction.
- Answered customers' questions regarding products, prices, and availability.
- Created and updated customer accounts with relevant information.
- Used CRM software to maintain detailed contact logs and account records.
Senior Credit Analyst/Sales Team Leader
The Credit Agents
05.2020 - 09.2022
- Analyzed customer data such as financial statements to determine level of risk involved for approval
- Created in-depth credit presentations that were user-friendly and easy to understand.
- Enhanced knowledge of credit processes and policies.
- Secured second highest sales ranking among peers through strategic customer engagement.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Boosted sales by cultivating customer relationships, executing targeted business strategies, and identifying improvement opportunities.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Prioritized tasks to meet timelines and supervised multiple responsibilities.
Senior Lending Specialist
OneMain Financial
04.2018 - 05.2020
- Successfully closed average of 30 loans per month.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Recommended loan approvals and denials based on customer loan application reviews.
- Submitted loan applications to underwriter for verification, facilitating informed lending decisions
- Advised clients on mortgage, education and personal loans.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
Education
Licensure - Real Estate
Champions
Houston, TX10-2025
GED -
Glendale Community College
GlendaleSkills
- Loan documentation and regulatory compliance
- Customer service and sales support
- Branch management and credit risk reviews
- Financial analysis and onboarding coordination
- Recruitment marketing and people skills
- Customer relationship management
- Financial analysis
- Data reconciliation
- Loan Processing
Certification
Real Estate Licensure
Timeline
Credit Analyst
Credit Sage
02.2026 - Current
Staffing Coordinator
Cross Country Staffing
08.2024 - 10.2025
Recruiter Coordinator
American Traveler Staffing
10.2023 - 08.2024
Inside Sales Specialist
Credit Glory Inc
09.2022 - 10.2023
Senior Credit Analyst/Sales Team Leader
The Credit Agents
05.2020 - 09.2022
Senior Lending Specialist
OneMain Financial
04.2018 - 05.2020
Licensure - Real Estate
Champions
GED -
Glendale Community College