Deseree A. Evans
Homewood,IL
Summary
Revenue Cycle Representative with 10 years of experience in healthcare, specializing in optimizing financial processes and enhancing patient care outcomes. Proven track record of improving revenue collection rates, and reducing billing discrepancies. Committed to driving organizational efficiency and effectiveness in the finance, healthcare sector.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Case Specialist
University of Chicago Medicine
08.2023 - Current
- Manage daily operations for 40 to 45 patient accounts, ensuring accurate insurance verification, and efficient pre-admission processes.
- Analyze financial data, achieving a 98% compliance rate with third-party payor requirements.
- Determine patient liabilities and communicate financial responsibilities to facilitate timely payments.
- Counsel patients on financial assistance programs, resulting in a 20% increase in approved applications.
- Resolve 90% of patient account issues on the first attempt through effective problem-solving and insurance knowledge.
Patient Appointment Coordinator-Remote
University of Chicago Medicine
04.2021 - 08.2023
- Handled over 125 patient calls daily, accurately recording messages and triaging inquiries while maintaining high standards for patient care.
- Coordinated outpatient registration for over 375 patients weekly, ensuring precise collection of demographic, guarantor, and insurance information for billing.
- Provided financial counseling to patients and families, clarifying insurance details and available billing options.
- Streamlined the appointment scheduling process, increasing schedule utilization by 15% through proactive rescheduling and follow-ups.
- Documented messages electronically using medical terminology, triaged calls per protocol, and assisted callers in alignment with the Ideal Patient Experience philosophy.
Customer Service Representative
University of Chicago Medicine
07.2019 - 04.2021
- Managed an average of 35 radio and overhead paging requests per shift during peak hours.
- Assisted in responding to emergency lines for critical situations, including Dr. Cart, Pediatric Trauma, Dr. Red, stroke activations, and transplant offers.
- Provided after-hours emergency answering service coverage by accurately taking and documenting messages, adhering to specialty protocols, and ensuring timely follow-ups.
- Delivered customer service and troubleshooting support for the MyChart patient application.
- Consistently surpassed daily customer service quality standards.
Lead-Direct Support Professional
Ray Graham Associates
Lisle, IL
06.2014 - 07.2019
- Communicated effectively with team members, families, and stakeholders to enhance collaborative support.
- Cultivated strong relationships with clients, delivering tailored, effective support.
- Monitored and reported on client progress through detailed observations and interactions.
- Maintained detailed client progress records, upholding privacy and confidentiality standards.
- Managed medication administration and personal care routines to ensure client safety and well-being.
- Ensured that all individuals received the highest quality care.
Administrative Assistant
Chicago Tribune-Robert Half International Inc.
Chicago, IL
01.2012 - 06.2014
- Delivered comprehensive administrative support to enhance operational efficiency.
- Prepared special reports and summaries to aid in effective office management.
- Maintained an accurate inventory of department equipment to ensure resource availability.
- Coordinated logistical arrangements for departmental visits, including catering, and publicity.
- Prioritized and managed multiple projects, ensuring timely follow-through on issues.
- Triaged emails and calls, resolving both routine and complex inquiries effectively.
- Managed invoice processing for prompt payments, and assisted external vendors.
Education
Bachelor of Science - Health Care Administration
Southern New Hampshire University
Manchester, NH12.2026
Associate in Applied Science - Business Management
College of DuPage
Glen Ellyn, IL12.2020
Skills
- Billing and collections
- HIPAA compliance
- Managed care strategies
- Medicare expertise
- Patient access management
- Denial management
- Revenue cycle optimization
- Self-pay collection processes
- Problem-solving abilities
- Healthcare communication skills
- Financial analysis
- Patient scheduling
- Insurance verification
Certification
Certified Revenue Cycle Representative, Healthcare Financial Management Association 2025
Personal Information
Timeline
Patient Case Specialist
University of Chicago Medicine
08.2023 - Current
Patient Appointment Coordinator-Remote
University of Chicago Medicine
04.2021 - 08.2023
Customer Service Representative
University of Chicago Medicine
07.2019 - 04.2021
Lead-Direct Support Professional
Ray Graham Associates
06.2014 - 07.2019
Administrative Assistant
Chicago Tribune-Robert Half International Inc.
01.2012 - 06.2014
Bachelor of Science - Health Care Administration
Southern New Hampshire University
Associate in Applied Science - Business Management
College of DuPage
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