Summary
Overview
Work History
Education
Skills
Certification
Additional Information
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Timeline
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Deseree Coppola

Deseree Coppola

Ames,IA

Summary

Knowledgeable administrator with solid background in managing and maintaining accurate records. Proven track record of ensuring data integrity and supporting administrative processes. Demonstrated proficiency in organizational skills and attention to detail.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Verbatim Hearing Recorder

Social Security Disability Administration
03.2025 - Current
  • Prepare hearing recording equipment prior to hearing.
  • Make sure that all of the communicative equipment is working if the clients are attending the hearing via video call.
  • Brief clients who are in person prior to the hearing and collecting them into the hearing room.
  • Making sure that all of the equipment stays working and running during the entirety of the hearing.
  • Pausing where needed, if required.
  • Making important notes that are relevant to the reconsideration of the denial.
  • At the end of the hearing creating tickets and paperwork with decision along with hearing information, notes taken, who was present, etc.
  • And ensuring that everyone involved receives the same information.
  • This is an independent contractor position.
  • I do have a federal number as well as a cage number and have gone through the fingerprinting and background process through the FBI in order to gain an access card into Federal buildings and federal information.
  • I have gone through extensive trainings on safekeeping of federal information, national information and security.
  • National, Federal and local emergency protocol and procedures.

Tax Preparer

H&R Block
11.2023 - Current
  • Prepare taxes.
  • Money management.
  • Training front desk.
  • Compliance checks with Block and with the IRS.
  • Tax Certified with PTIN.
  • Bank product Certified.
  • Marketing Block products.
  • Personal information security trained.

Master Closer

Bluegreen Vacations
12.2019 - Current
  • Developing and maintaining relationships with share owners and potential buyers.
  • Advertising new and upcoming programs and properties to current owners.
  • Creating the schedule for the in-house sales team up to 3 weeks in advance.
  • Setting up meetings with owners and representatives to get information on their ownerships in detail and give feedback on their time as owners to be sent to corporate.
  • Assist in obtaining vacation packages and incentives to assigned leads.
  • Keep track of incoming owner stays.
  • Attract potential owners to sign up for ownership tours by gifting within company guidelines for their time.
  • Adhering to and surpassing weekly personal percentage to maximize department penetration while staying under budget.
  • Classified as a Master Closer.

Preferred Client Specialist

Avis Budget Group
09.2023 - 10.2024
  • Promoted to preferred client specialist.
  • And make sure that preferreds, president's clubs, chairman and fastbreak members all have their keys assigned and ready at least 1 hour prior to arrival.
  • Switching out vehicles if customers are unhappy.
  • Customer complaints.
  • Checking in vehicles.
  • Making sure that all of the cars in our possession are on the computer registry.
  • Working closely with the branch manager, regional manager, district manager and ABM manager to ensure that preferred service has everything that they need.
  • Traveling to other airports in our region to help out if they're short-handed.
  • I also make sure that people who are charged gas and shouldn't be or not charged by removing and modifying their profiles.
  • Using multi-systems simultaneously.
  • Preplanning for red carpet arrivals.
  • Assigning vehicles to guests who don't have a reservation.
  • Keeping up with key counts.
  • Managing the manifest.
  • Reassigning pre-assigned keys and voiding out no shows.
  • Setting up envelopes for the next day so the openers can fill them.
  • Checking in guests when they return their vehicles.
  • Explaining the insurance policies, prepaid gas option, deposits etc to guests who are checking out.
  • Problem solving when there is an issue with a reservation.
  • Making sure the vehicles that were selected are appropriate to accommodate their guests and their luggage and swapping out appropriately.
  • Upsales.
  • Helping guests find their vehicles.
  • Teaching them how to use newer vehicles if they're not used to the new technologies.
  • Making sure dirty keys and damaged vehicle keys are sent to the appropriate destinations.
  • And overall just making sure that our guests have a wonderful experience!

Rental Agent

Avis Budget Group
09.2023 - 03.2024
  • Car count.
  • Handing out keys according to reservations or availability.
  • Pre-planning for Wizard # holders.
  • Entering keys into ready line and into their prospective places.
  • Taking clients to their cars should they need help.
  • Constant communication with upper management.
  • Client grieved/ concerns.
  • Notes for damages on vehicles before leaving the lot.
  • Closing procedures.

Multi-Unit Manager

H&R Block
10.2022 - 04.2023
  • Seasonal.
  • Monitor productivity and progress toward H&R Block goals and targets.
  • Manage appointments.
  • Support tax pros by removing holds, locating client files from previous years, taking payments, taking drop off packets and getting them signed and off hold.
  • Hiring/terminating front desk employees.
  • Working closely with my assistants in my other 2 offices to ensure the offices are staffed and supplied.
  • Inventory for all 3 offices.
  • Time card management for all 3 offices.
  • Scheduling for all 3 offices.
  • Making sure all 3 offices are making quotas and keeping in compliance.
  • Training new staff.
  • Deposits.
  • Money handling.
  • Handling discrepancies.
  • Handling angry clients while staying within the guidelines of the company.
  • Working directly with the district manager.
  • Running between all offices to fill any type of need.
  • Creating a safe and fun environment.
  • Taking on multiple roles simultaneously to ensure smooth running offices.
  • Never asking anyone to do something I have not done or will do myself.
  • Coaching where needed.

Multi-Unit Manager

H&R Block
12.2021 - 05.2022
  • Seasonal.
  • Monitor productivity and progress toward H&R Block goals and targets.
  • Manage appointments.
  • Schedule all employees for my 3 offices.
  • Support tax pros by removing holds, locating client files from previous years, taking payments, taking drop off packets and getting them signed and off hold.
  • Hiring/terminating front desk employees.
  • Working closely with my assistants in my other 2 offices to ensure the offices are staffed and supplied.
  • Inventory for all 3 offices.
  • Time card management for all 3 offices.
  • Scheduling for all 3 offices.
  • Making sure all 3 offices are making quotas and keeping in compliance.
  • Training new staff.
  • Deposits.
  • Money handling.
  • Handling discrepancies.
  • Handling angry clients while staying within the guidelines of the company.
  • Working directly with the district manager.
  • Running between all offices to fill any type of need.
  • Creating a safe and fun environment.
  • Taking on multiple roles simultaneously to ensure the smooth running offices.
  • Never asking anyone to do something I have not done or will do myself.
  • Coaching where needed.

Assistant Manager

Scooter's Coffee
08.2021 - 11.2021
  • Barista, deposits, money handling.
  • Administrative, scheduling, inventory, overseeing employees.
  • Customer service.
  • Working directly with DM and franchise owner on budgets and cost effective strategy.
  • Hire/terminate.
  • Correction strategy with employees.

Administration Manager

Call Center Sales Pro/One Medical
02.2021 - 06.2021
  • Research, answer phones, set medical appointments for patients all over the country for One Medical.
  • Review medical charts.
  • Work with CDC and health departments to coordinate COVID vaccines, set up virtual appointments, birth control appointments, respond to emails, send referrals to designated departments.
  • Listening to patients needs then finding the physician in their area that best suits their situation.
  • Applying and canceling memberships.
  • Staying in contact with all offices around the country.
  • Keep up with changes and requirements for vaccine administration.
  • Handled phones and faxes.
  • Monitored office supplies.
  • Communicated with Upper management.
  • Handled travel orders and travel vouchers.
  • Responded to emails/faxes.
  • Coordinated accounts receivable and reports.

Assistant Manager

Cash Express LLC
11.2020 - 02.2021
  • Cash handling, loans.
  • Check cashing, collections, marketing, file upkeep.
  • Opening, closing, sending delinquent accounts to attorney.
  • Title liens/loans.
  • Repos.
  • Phones.

Inspector

Venture Resorts
10.2019 - 12.2019
  • Inspect cabins, assist housekeeping, maintenance, quality control, assist laundry, guest complaints.

Vacation Planner

Eden Crest Vacation Rentals
08.2019 - 10.2019
  • Answer phones.
  • Take reservations.
  • Take payment.
  • Check in and check out guests.
  • Help guests find properties to fit their vacation needs.
  • Respond to chats.
  • Respond to guest emails.
  • Answer questions about area attractions.
  • Make sure all reservations are made correctly and all required documents are obtained.
  • Contact guests for document retrieval.
  • Create and contact leads to generate revenue.
  • Document personal activity to turn into management.
  • Maintenance requests.
  • Report discrepancies on paperwork or website.
  • Lost and Found.
  • Take and report customer complaints to guest relations manager.
  • Keep track of guests checking in and ensuring they have received their key code.
  • Setting up key code for next day check in.

Dayline Administration

Westgate Resorts
09.2018 - 08.2019
  • Fill out and maintain accurate up to date tour logs.
  • Complete and keep track of deal logs as sales come in.
  • Pre approvals.
  • Run credit checks.
  • Charge company master cards after credit approval when a sale has been made.
  • Review sale contracts and correct mistakes.
  • Edit contracts as needed.
  • Bring new contracts to contact department after review.
  • Keep track of and review sales reps hours.
  • Run nightly financial reports for department directors and corporate office.
  • Run and send Mastercard reports to corporate.
  • Run inventory reports for directors.
  • Keep track of sales managers numbers.
  • Answer phones.
  • Work directly with other departments to ensure sales tours run smoothly and sales are accurate.
  • Work directly with managers and directors on sales floor to ensure timely progress of a sale.
  • File paperwork.
  • Distribute pay details for sales reps and managers.
  • Handle paperwork for parking passes of all day line employees.
  • Assist in ensuring all reps and manages are clocked in and out daily.
  • Train new staff on closing procedures.

Front Desk Supervisor

Front Desk
04.2018 - 09.2018
  • Answer phones.
  • Check in guests.
  • Live chat with guests from the company website.
  • Make reservations for guests who call in.
  • Intercept angry guests from the staff I supervise either over the phone or at the desk.
  • Give information on cabins, products, services.
  • Take payments.
  • Negotiate and execute refunds while staying within company policy.
  • Respond to guest care emails.
  • Train new hires.
  • Account retrieval to aide in guest questions or complaints.
  • Set incoming guests up with virtual check in.
  • Appropriately open smaller offices with correct paperwork, pull Vci, map count, account for late or no show check ins from the night before.
  • Aide guests in the check out process.
  • Daily assignment.
  • Appropriately close same offices with collection of days check ins, account for and make late packets for guests who have not checked in, collect all money orders to turn in to management, create and send out a refund report and send to management.
  • Document retrieval for all aspects of guest reservations.
  • Set maintenance requests and insure they are completed.
  • Respond to guest reviews after check out.
  • Handle guest complaints with the appropriate departments.
  • Troubleshooting.
  • Evictions.
  • Use Smart Draw to create floor plans for cabins to be used on our website.
  • Take care of owner complains with owner relations.
  • Report any discrepancy in our systems or websites to appropriate departments.
  • Cabin stripping and inspections.
  • Housekeeping.
  • Inventory spreadsheets.
  • All shifts.

Associate

SMARM
01.2018 - 04.2018
  • Intake of donations.
  • Sorting.
  • Recovery.
  • Register.
  • Answer phones.
  • Take information to schedule pick-up of large donations.
  • Restock.
  • Customer assistance.

Scheduling Coordinator

Assurance Air
05.2017 - 09.2017
  • Personal assistant to owner of the company.
  • Answered calls.
  • Created weekly schedules.
  • Took messages.
  • Responded to voicemail.
  • Reschedules.
  • Calmed and reassured angry customers during reschedule calls.
  • Acted as go-between during no-show appointments.

Homemaker

08.2002 - 05.2017

Phone Operator/Customer Service

Walmart
10.2001 - 08.2002
  • Answered 5 line phone.

Education

Diploma - undefined

Lehigh Senior High School
Lehigh Acres, FL
12.1999

Skills

  • Payroll
  • Accounting
  • Office management
  • Writing skills
  • Computer literacy
  • Customer Service
  • Human Resources
  • Customer Support
  • Merchandising
  • Operating systems
  • Live chat
  • Analysis skills
  • Windows
  • Hotel experience
  • Negotiation
  • Housekeeping
  • Schedule management
  • Administrative experience
  • Loan processing
  • Leadership
  • Loss Prevention
  • Data entry
  • Organizational skills
  • Tax Experience
  • Cash handling
  • Research
  • Microsoft Outlook
  • Computer skills
  • Upselling
  • Tax accounting
  • Assistant Manager Experience
  • Contract negotiation
  • Computer networking
  • Help Desk
  • Databases
  • Communication skills
  • Personal assistant experience
  • B2B sales
  • Technical Support
  • Microsoft Office
  • Front Office
  • Guest relations
  • QuickBooks
  • Guest services
  • Clerical
  • Microsoft Excel
  • Call Center
  • Troubleshooting
  • Account management
  • Computer Networking
  • Typing
  • Guest Relations Experience
  • Clerical experience
  • Administrative Support
  • Basic math
  • Quality Assurance
  • Time Management
  • Technical support
  • Front desk
  • Driving
  • Management
  • Customer Care
  • Supervising experience
  • Pricing
  • Event Planning
  • Microsoft Word
  • Bookkeeping
  • Sales
  • Inspection
  • Accounts Receivable
  • Active Directory
  • Information Security
  • Microsoft Powerpoint
  • Administrative Assistant
  • Marketing
  • Workday
  • Cash register
  • Banking
  • Financial report writing
  • Conflict management
  • CSR
  • Financial concepts
  • Recruiting
  • Meeting etiquette
  • Data entry expertise
  • Notary public
  • Multitasking Abilities
  • Public service

Certification

  • Enrolled Agent
  • Driver's License

Additional Information

Federal UIN Number, Banking certification, Active PTIN, Multi office management, Administrative experience, Corporate experience, Remote work experience

<Enter your own>

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer
  • Driving License: Driver's License
  • Work Permit: Authorized to work in the US for any employer
  • Availability: Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Verbatim Hearing Recorder

Social Security Disability Administration
03.2025 - Current

Tax Preparer

H&R Block
11.2023 - Current

Preferred Client Specialist

Avis Budget Group
09.2023 - 10.2024

Rental Agent

Avis Budget Group
09.2023 - 03.2024

Multi-Unit Manager

H&R Block
10.2022 - 04.2023

Multi-Unit Manager

H&R Block
12.2021 - 05.2022

Assistant Manager

Scooter's Coffee
08.2021 - 11.2021

Administration Manager

Call Center Sales Pro/One Medical
02.2021 - 06.2021

Assistant Manager

Cash Express LLC
11.2020 - 02.2021

Master Closer

Bluegreen Vacations
12.2019 - Current

Inspector

Venture Resorts
10.2019 - 12.2019

Vacation Planner

Eden Crest Vacation Rentals
08.2019 - 10.2019

Dayline Administration

Westgate Resorts
09.2018 - 08.2019

Front Desk Supervisor

Front Desk
04.2018 - 09.2018

Associate

SMARM
01.2018 - 04.2018

Scheduling Coordinator

Assurance Air
05.2017 - 09.2017

Homemaker

08.2002 - 05.2017

Phone Operator/Customer Service

Walmart
10.2001 - 08.2002

Diploma - undefined

Lehigh Senior High School

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