Deseree George
Deer Park,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Associate
07.2019 - Current
- Engages customers and patients courteously by warmly greeting them on their arrival and offering them assistance with products and services
- Resolves customer issues and ensures a positive customer experience by answering questions
- Provides all customers with friendly, courteous, efficient, and fast service
- Recommends items for sale to customers and recommends companion and/or trade-up items
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
- Resolved customer inquiries in a timely manner.
Pharmacy Technician- 200 Hour Externship
Walgreens
La Porte, TX
11.2018 - 12.2018
- Filed prescriptions, filled prescription orders, verified insurance, inventory of meds, pre-authorizations, patient check out at register
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Verified accuracy of medication labels before they were dispensed to customers.
Head Cashier
Five Below
Pasadena, TX
03.2017 - 04.2018
- Customer service, maintained appearance of the front end of the store, returns, exchanges, and assisting customers with finding items for purchase.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
Education
Pharmacy Technician Program -
Brightwood College
12.2018
Diploma -
South Houston High School
06-2015
Skills
- Calculating Insurance Coverage for Pharmacy Transactions
- Checking Prescriptions for Accuracy Prior to Dispensing
- Contacting Insurers to Clarify Coverage
- Appointment Scheduling
- Customer Support
- Updating customer accounts
- Greeting customer and engaging customers
- Helping customers resolve service issues
- Answering inbound calls
- Inbound and Outbound Calling
- Point of sale systems
- Team Collaboration
- MS Office proficiency
- Safety Regulations
- Customer Service
- Problem Resolution
- Customer Complaint Resolution
Certification
- BLS/CPR Certified
Timeline
Customer Service Associate
07.2019 - Current
Pharmacy Technician- 200 Hour Externship
Walgreens
11.2018 - 12.2018
Head Cashier
Five Below
03.2017 - 04.2018
Pharmacy Technician Program -
Brightwood College
Diploma -
South Houston High School