Deseree Haywood
Phoenix,AZ
Summary
Results-driven Customer Service Specialist with a solid history of managing customer interactions and resolving issues. Assisted up to 70 customers daily with payment and product-related questions, ensuring high levels of satisfaction. Known for strong organizational capabilities and adaptability to new challenges, consistently completing tasks on time. Proficient in MS Office Suite, SAP, and Oracle, available for immediate hire.
Overview
13
13
years of professional experience
Work History
Contact Support Representative
Veteran Administration Medical Center
Phoenix, AZ
05.2023 - 12.2025
- Processed requests to update veterans personal, eligibility and enrollment information, entering demographic, insurance, and income information.
- Served as a base for determining entitlement to medical care as well as bill preparation and collection on all billable episodes of inpatient and outpatient care.
- Accurately completed data collection to process third-party collection requirements as mandated by law.
- Served as expert benefit representative to HAS Leadership and support the management information components of all health eligibility related programs.
- Accurately generated patient data cards for veterans through the Identity Management Toolkit for proofing identity and the Veterans Health Identification Card (VHIC) System.
Customer Service Representative
APPLE INC.
02.2018 - 05.2023
- Take phone calls and consulted with up to 170 consumers/corporate customers a day on Apple payment issues, products/services, and availability.
- Gain satisfaction from bringing resolution and insight to each customer, elevating or relationship with Apple to the next level.
- Helping customers get started with the Mac or finding answers to questions about other Apple devices.
- Provide personal training for new customers, helping acquire the basic skills need to get started on photo, video, and music projects.
- Coordinated and resolved deliveries and returns for consumers and corporate customers.
Customer Service Representative
WAL-MART DISTRIBUTION CENTER
12.2012 - 01.2018
- Provide support to stores serviced by the warehouse.
- Provided excellent customer service and scheduled appointments.
- Provide Customer service to shipping department by ensuring product is of high quality.
- Worked in customer service processing returns, answering phone calls, and handling customer inquiries and complaints.
- Ensuring customer satisfaction through advanced customer service and product knowledge.
Education
Associates - Business Administration and Management
San Diego Miramar College
Skills
- Office software proficiency Customer support and relations Data management Call center operations Order fulfillment Strategic problem solving Upselling techniques Training and mentorship
- Client satisfaction
- Remote technical assistance
- Organizational skills
- MS Office suite
Timeline
Contact Support Representative
Veteran Administration Medical Center
05.2023 - 12.2025
Customer Service Representative
APPLE INC.
02.2018 - 05.2023
Customer Service Representative
WAL-MART DISTRIBUTION CENTER
12.2012 - 01.2018
Associates - Business Administration and Management
San Diego Miramar College