Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
StoreManager

Deseree Marrufo

San Antonio,TX

Summary

Dedicated, Respectful and friendly professional with dynamic problem solving and customer service talents. Smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement.

Overview

18
18
years of professional experience

Work History

Store Manager

Tempur-Pedic North America, LLC
03.2020 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.

Appliance Sales Specialist

Conns Home Plus
06.2016 - 02.2020
  • Detailed latest promotions, sales incentives and rebates to share with customers, helping clients save on purchases.
  • Shared information on product features for various items to help customers make correct buying decisions.
  • Encouraged purchase of warranty programs when buying appliances, helping boost overall sales.
  • Approached customers and asked open-ended questions to better understand buying needs and budgets.
  • Worked as team member to provide highest level of service to customers.
  • Built customer confidence by actively listening to concerns and giving appropriate feedback.
  • Exceeded targeted sales goals by 120%.
  • Held each team member accountable for achieving brand and performance goals.
  • Generated more than 20 leads per week and pursued opportunities to set up appointments and convert prospects into new customers.
  • Assisted customers with store and product complaints.

Senior Credit Manager

Rent A Center
06.2009 - 03.2016
  • Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin.
  • Built long-term relationships with clients through effective selling, dynamic response and leadership.
  • Mentored and coached junior staff members by giving positive feedback and constructive criticism.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Reviewed accounts for signs of fraud and non-payment issues.
  • Submitted delinquent accounts to collections department or outside resources.
  • Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Conducted monthly audits to check store for proper signage and to determine shelves requiring additional inventory.
  • Led team of 5 customer account reps engaged in delivering assistance to customer service department on daily basis.

Cashier Sales Associate

Sams Club
02.2007 - 06.2009
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained flexibility to work varied schedule, including nights and weekends.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
  • Worked as team member to provide highest level of service to customers.
  • Opened and closed store, including counting cash, opening and closing cash registers and creating staff assignments.

Hotel Font Desk Clerk

Motel 6 Hotel
05.2007 - 02.2008
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Monitored reservations to track incoming parties and special events.
  • Managed all front desk operations for busy high-volume hotel.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Processed payments and returned receipts, cash, coin and payment cards to customers.
  • Assisted hotel manager with store opening and closing procedures.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.

Education

High School Diploma -

Ysleta High School
El Paso

Skills

  • Cash drawer balancing
  • Credit and cash transactions
  • Product recommendations
  • ID verification
  • Inventory control
  • Employee scheduling
  • Positive outlook
  • Shift checklists
  • Superb sales professional
  • Time management
  • Employee training
  • Cheerful and energetic
  • Excellent multi-tasker
  • Strong communication skills
  • Reliable and dependable
  • MS Office proficient
  • Client relations
  • Goal setting
  • Training and coaching
  • Leadership and team building
  • Supervision and training

Accomplishments

4 Time Store of the Year for Central Region

5 Time Million Dollar Writer

Timeline

Store Manager

Tempur-Pedic North America, LLC
03.2020 - Current

Appliance Sales Specialist

Conns Home Plus
06.2016 - 02.2020

Senior Credit Manager

Rent A Center
06.2009 - 03.2016

Hotel Font Desk Clerk

Motel 6 Hotel
05.2007 - 02.2008

Cashier Sales Associate

Sams Club
02.2007 - 06.2009

High School Diploma -

Ysleta High School

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Deseree Marrufo