Summary
Overview
Work History
Education
Skills
Software
Microsoft Word ,Excel and Outlook
Work Availability
Quote
Timeline
AssistantManager
Deseree K Stinson

Deseree K Stinson

Patient Access Supervisor
Albany,NY

Summary

Skilled Branch Manager with 26 years of demonstrated success in Retail Banking and extensive training in BSA, AML compliance. Strategic thinker and tactical decision-maker with a passion for serving customers and exceeding expectations.

Overview

20
20
years of professional experience

Work History

Patient Access Supervisor Emergency Department

Albany Medical Center Hospital
Albany, NY
11.2018 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.

Branch Manager

Carver Federal Savings Bank
Brooklyn, NY
07.2017 - 01.2019
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Boosted branch sales 20% by developing and deepening customer loyalty through incentive programs.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

Assistant Branch Manager

Carver Federal Savings Bank
Brooklyn, NY
06.2015 - 06.2017
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Supervised team of 10 branch employees and made recommendations regarding performance evaluations.
  • Demonstrated knowledge of branch financial products, loans and lines of credit.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Train and develop associates in compliance of KYC, BSA, and AML through monthly meetings and weekly huddles.
  • Review all new accounts to ensure KYC/CIP is in compliant.
  • Review all CTR’s, MIL’s to ensure branch is in compliant.

Assistant Branch Manager III

Capital One Bank
Manhattan, NY
03.2001 - 04.2014
  • Responsible for operating branch in accordance with procedures established by Senior Management, complying with regulatory legislation
  • Maintaining liability, growth, maximizing fee income, cost containment and protection of bank assets
  • Assisted District Operation Coach in performing mock audits on 14 branches in BSA, AML, KYC compliance to ensure all regulations were adhere to
  • Conducted monthly sales meetings and staff meetings to motivate staff to achieve branch goals and to keep them informed of policies and procedures
  • Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
  • Coaching branch staff in developing cross- sells performance, identifying client needs and superior customer service
  • Prepared employee performance evaluations, conducted interviews with potential new hires, while developing, compensating, promoting, and terminating staff with advice and counsel of Branch Manager and Branch Administrator

Education

High School Diploma -

Boys And Girls High School
Brooklyn, NY
06.1993

Skills

  • Branch Management
  • Service Utilization Improvements
  • Demographics Information
  • Performance Review
  • Electronic Document Management System
  • Regulatory Compliance
  • Building Rapport and Credibility
  • Team Leadership
  • Resolving Problems
  • Continuous Improvement Process
  • Best Practices and Standards
  • Business Operations
  • Excellent Administrative Operations
  • Risk Mitigation Strategies
  • Training and Development
  • Microsoft Word ,Excel and Outlook
  • Extensive training in BSA, AML, KYC compliance
  • Quality Assurance

Software

Microsoft Word

Excel

Outlook

Microsoft Word ,Excel and Outlook

Proficient use of Microsoft Word for formatting and proofreading documents, incorporating graphs or charts into reports, building templates for trainings, meetings and more. Proficient in the use of Excel to create spreadsheets using accounting and other numerical formulas for data and calculation. Proficient use of Outlook for scheduling and appointment setting with calendars, prioritization of internal and external company emails, file storage organization.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The price of inaction is far greater than the cost of a mistake
Meg Whitman

Timeline

Patient Access Supervisor Emergency Department

Albany Medical Center Hospital
11.2018 - Current

Branch Manager

Carver Federal Savings Bank
07.2017 - 01.2019

Assistant Branch Manager

Carver Federal Savings Bank
06.2015 - 06.2017

Assistant Branch Manager III

Capital One Bank
03.2001 - 04.2014

High School Diploma -

Boys And Girls High School

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Deseree K StinsonPatient Access Supervisor