Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deseri Zuniga

Houston

Summary

Highly-Self-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills which will allow me to grow personally and professionally.

Overview

10
10
years of professional experience

Work History

Facilities Coordinator

SafeRide Health
12.2023 - Current
  • Coordinated daily, weekly and or monthly transportation for members to ensure on time service.
  • Accurately enter ride details.
  • log activity daily, maintaining accurate records
  • Confirming member eligibility
  • primary contact for facility needs, resolve scheduling and policy questions.
  • Escalate urgent issues when needed to be.
  • Other duties as assigned


Customer Service Representative

SafeRide Health
12.2022 - Current
  • Taking inbound calls from Members, Medical Facilities, Transportation Providers and Health Plans
  • Accurately enter ride details to ensure successful ride completion
  • Confirming member eligibility
  • Answering Member inquiries regarding transportation services
  • Actively working with other internal departments to quickly address real-time issues
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Other duties as assigned

Inbound Specialist

Papa Inc.
10.2021 - 12.2022
  • Managing high call volume
    Scheduling visits, determining appointment lengths.
  • Engaging with customers, listening and uncovering their needs while making recommendations
  • Demonstrating a full understanding of current campaigns and offerings while communicating them clearly to customers
  • Multitasking and operating several applications along with proficiency in G suite
  • Achieving member engagement standards set for the department by following the established departmental policies and procedures
  • Assisted with troubleshooting technical issues related to products or services.

Underwriting Specialist

ACCC Insurance
09.2015 - 04.2020
  • Underwrite Auto Insurance Policies
    Answered Agent, Customer Service and marketing calls daily.
  • Reviewed customer applications and supporting documents to determine eligibility for auto insurance coverage.
  • Verified accuracy of information contained in customer files and corrected errors as needed.
  • Investigated discrepancies or inconsistencies in submitted documentation and made necessary adjustments.
  • Processed endorsements, changes, cancellations and reinstatements in a timely manner.
  • Evaluated claims history prior to issuing new policies to identify potential frauds or misrepresentation of facts.
  • Participated in training sessions organized by the company for continuous professional development.

Education

High School Diploma -

Macarthur High School
Houston, TX
06.2012

Skills

  • Data Entry
  • Call Management
  • Inbound and Outbound Calling
  • Data Collection
  • Scheduling
  • Paperwork Processing
  • Active Listening
  • Problem-Solving Abilities
  • Customer Service
  • High-Energy Attitude

Timeline

Facilities Coordinator

SafeRide Health
12.2023 - Current

Customer Service Representative

SafeRide Health
12.2022 - Current

Inbound Specialist

Papa Inc.
10.2021 - 12.2022

Underwriting Specialist

ACCC Insurance
09.2015 - 04.2020

High School Diploma -

Macarthur High School

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