Deserie Castillo
West Covina,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and efficient supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Overview
11
11
years of professional experience
Work History
Business Office Director
Truewood By Merrill Gardens Senior Living
3601 E Holt Ave West Covina
12.2020 - Current
- Oversaw financial operations such as accounts receivable, accounts payable and payroll.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Yardi and payscan
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Hired, trained and motivated well-qualified staff.
- Completed assessments of bad debt, labor costs, operating expenses and other areas of importance.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Kronos Payroll
Auditor
Fort Irwin
Fort Irwin, CA
12.2018 - 12.2020
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Followed established auditing processes to meet internal and regulatory requirements.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
- Conducted risk assessments to determine areas requiring increased focus during subsequent audits.
- Communicated with auditee staff to obtain necessary information for audits.
- Analyzed data and findings to prepare reports detailing financial information.
General Manager
Jack In The Box
1335 S. Soto St Los Angeles
05.2014 - 10.2017
- Oversaw financial operations such as accounts receivable, accounts payable and payroll.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Yardi and payscan
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Hired, trained and motivated well-qualified staff.
- Completed assessments of bad debt, labor costs, operating expenses and other areas of importance.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Kronos Payroll
Education
Associate of Science - Criminal Science
Barstow Community College
Barstow, CA06.2020
Skills
- Error Reviews
- Payment Processing
- Labor Cost Controls
- Revenue Reviews
- Staff Leadership
- Yardi
- Accounts Receivable
- Accounts Payable
- Management
- Coaching and Training
- Human Resources
- Time Management
- Problem Solving
- Multitasking
Timeline
Business Office Director
Truewood By Merrill Gardens Senior Living
12.2020 - Current
Auditor
Fort Irwin
12.2018 - 12.2020
General Manager
Jack In The Box
05.2014 - 10.2017
Associate of Science - Criminal Science
Barstow Community College