Deserie Garcia
Visalia,CA
Summary
Professional and experienced operations leader with strong focus on optimizing branch performance and enhancing customer satisfaction. Skilled in process improvement, team collaboration, and adapting to changing business needs. Proficient in managing operational workflows, ensuring compliance, and leveraging problem-solving abilities to meet organizational goals.
Overview
26
26
years of professional experience
Work History
Branch operations manager
Fastenal
Visalia, CA
01.2021 - Current
- Oversaw daily operations to ensure seamless workflow.
- Oversaw vendor relationships, ensuring quality service delivery and cost-effectiveness.
- Oversaw operations staff to ensure adherence to company policies and procedures.
- Facilitated employee empowerment initiatives to enhance ownership of responsibilities.
- Oversaw inventory and supply chain operations to ensure timely and accurate delivery of goods and services.
- Directed hiring, onboarding, and training processes for new employees to align with business objectives.
- Cultivated and sustained strategic partnerships with external vendors and suppliers.
- Elevated customer satisfaction by implementing effective communication channels and promptly resolving concerns.
- Directed facility maintenance operations to ensure optimal functionality of equipment and infrastructure.
- Formulated and executed strategies to enhance customer satisfaction.
- Executed staff training initiatives to enhance workforce skills in response to evolving industry demands.
- Spearheaded initiatives to enhance workplace environment and foster positive company culture.
- Led initiatives for process improvements, enhancing productivity and minimizing operational costs.
- Spearheaded implementation of safety protocols to ensure a secure working environment.
- Facilitated recruitment, hiring, and training processes for team members.
- Oversaw purchasing, sales, marketing, and customer account operations to enhance efficiency.
- Resolved customer and client issues to empower lower-level employees and uphold exceptional service standards.
- Optimized employee shift scheduling based on customer traffic patterns and individual strengths.
- Responsible for AR
Commercial Driver
Auto Zone Auto Part
Visalia, CA
08.2020 - Current
- Daily maintenance checks on delivery vehicles, pulling route orders and double checking all items are accounted for, ensuring safe driving at all times, delivering parts to appropriate stores, accepting any transfers or ordered parts needed at other locations, returning to my home store and processing any orders awaiting pick up for other drivers, assisting with customer service in the front end of the store as needed.
Instacart Shopper
Instacart Shopper
Visalia, CA
04.2020 - Current
- Receiving online orders for customers, picking the order while ensuring each item is undamaged, top quality and completed in the fastest time possible, separating the order according to temperature to ensure safety and quality, correctly labeling each completed bag so upon arrival the customer does not have to wait long to receive their order
Care Provider
In Home Support Services (IHSS)
Visalia, CA
08.2018 - Current
- Provide support services for my client, assisting with daily tasks such as cooking, cleaning, transportation to and from medical appointments, maintaining and ensuring proper use and storage of oxygen equipment and all other tasks asked by the client.
Shift Lead Supervisor
Walgreens
Visalia, CA
09.2000 - 12.2015
- Customer service, opening and closing procedures of the store, cash handling, safe balancing, ordering supplies, receiving shipments, working with vendors to maintain and control inventory, reviewing and receiving vendor shipments for accuracy, knowledge of RF device, creating and maintaining mark downs and clearance, cleaning, daily, weekly, and monthly maintenance of photo processing equipment, handling and mixing photo processing chemicals, general cleaning of floors, walls, bathrooms, counters, windows, assisted in the pharmacy, handled customer complaints, set displays, reset departments according to plano
- Gram, helped train employees to work in other departments, and much more.
Education
Certificate - Massage therapy
Golden State Business College
Visalia, CA05-2001
Skills
Shift Lead
Workshop facilitation
Delivery Driver Experience
Cooking
Complaint handling
Delegation
Accounts receivable
Mentoring
Driving
POS
Job board recruitment
Seminar
Time Management
Self-directed learning
Task prioritization
Conference training method
Cost control
E-learning (training delivery method)
Management
Team motivation (leadership skill)
Upselling
Crew Member
Supervising Experience
Operations management
Organizational Skills
Office management
Cash Handling
Team management
Strategic planning
On-the-job training (training delivery method)
Meal Preparation
Performance management
Cashiering
Referrals (candidate sourcing)
Cross-selling
Forecasting
Financial performance measurement
Order Picking
Merchandising
Customer relationship building
Staff scheduling
Coaching
Experience with Children
Caregiving
Timeline
Branch operations manager
Fastenal
01.2021 - Current
Commercial Driver
Auto Zone Auto Part
08.2020 - Current
Instacart Shopper
Instacart Shopper
04.2020 - Current
Care Provider
In Home Support Services (IHSS)
08.2018 - Current
Shift Lead Supervisor
Walgreens
09.2000 - 12.2015
Certificate - Massage therapy
Golden State Business College