Summary
Overview
Work History
Education
Skills
Timeline
Dale Elizabeth Zaragoza

Dale Elizabeth Zaragoza

Phoenix,AZ

Summary

I have a wide variety of skills, abilities and accomplishments. From automobile repair, to real estate, office managing, customer service, vendor management and food service. I am curious, and love a challenge. I love learning and achieving goals.

Most proudly, I managed the operation of the office at a vehicle reconditioning facility; where I learned new things on a continual basis. I learned to adapt to a fast paced and very critical environment. Very little room for mistakes and many "special requests" as my day progressed. I am a very interested employee; meaning I like to know what is going on in all aspects of the company and do my best to assist wherever possible. I have worked for only one company for eight and a half years and in that time I have so many experiences and learned so many things. I strive to be the best employee that I can be no matter what my job title is. My goal is to always be learning and growing and adapting to new ideas and improving my efficiency. Authorized to work in the US for any employer repair technician (10+ years), Electronics (10+ years), Office Management (10+ years), Customer Relations (10+ years), microsoft office (10+ years), Mac OS X (10+ years), child care (10+ years), Automotive repair (10+ years), Team Leader (2 years), Emissions Inspection (10+ years), Real Estate (5+ years) Accounting (10+ years), Certifications/Licenses

Overview

22
22
years of professional experience

Work History

Real Estate Agent /Transaction Coordinator

Keller Williams
12.2017 - Current
  • Residential real estate sales: Representing both buyers and sellers.
  • Transaction management: my own sales, as well as assisting other agents with their transactions.
  • Buyers: Guide clients with the process of finding and purchasing a home. Create a unique search portal for each client using the MLS (multiple listing service). Schedule showings of homes to potential buyers. Have all contracts executed and submit required documents to all parties.
  • Sellers/ Listings: If I represent the sellers, I will Have all contracts signed, communicate the process with them, gather comparable home values (comps) guide them on setting the asking price/ value of their property. Order sign posts, flyers, list property on MLS. Hold open house, advertise. And more.
  • Review and execute documents, contracts and disclosures.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Prepared and presented contracts and other legal documents to clients.

Office Billing Manager

Juan's Landscaping
01.2012 - Current
  • Prepare bills receivable, invoices, and bank deposits for monthly landscaping services.
  • Verified discrepancies and resolved clients' billing issues
  • Email communications with customers
  • Provide W9, and insurance certificates annually. (Home owners associations, businesses, etc.)
  • File documents
  • Verify payments received

Nutrition Services

Washington Elementary School District
03.2022 - 10.2022
  • Prepared school breakfast and lunch
  • Fast paced food preparation
  • Food handlers safety protocol
  • Packed individually prepared meals for children who have special eating requirements. Following specific unique directions.
  • Assisted with preparation and serving of food in line with established school nutrition guidelines.
  • Monitored food safety and sanitation standards in food service areas.
  • Provided support to individuals with special dietary need to meet unique nutritional requirements.

Customer Relations Manager

Bell Road Toyota
08.2015 - 08.2016
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Created customer support strategies to increase customer retention.
  • Liaised between customers, and management, with particular focus on working with sales department, service department, and body shop department.
  • Developed new employees and on-going performance assessment of current employees.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.

Office Coordinator / Sublet Vendor Manager

DriveTime
04.2004 - 12.2012
  • I worked at Drivetime reconditioning facility starting out as automotive technician.
  • Then I moved to Quality control inspector, Sublet vendor coordinator, while managing office operations after they downsized office personnel in 2007
  • My responsibilities were, managing sublet vendors which we used for various repairs. Repairs that were not completed by Drivetime employees. (sublet vendors) Such as, paint and body work, windshields, radio's, interior repair, dealership specialty repairs, wheel alignments.
  • I was to interview and hire outside companies. Set up vendor contact information, W9, obtain insurance certificates, and remittance information.
  • Verifying work was completed properly and approving all invoices for payment.
  • Unpaid invoice reconciliation for vendors
  • Moving vehicles to and from locations in lot for next service.
  • Keeping track of all vehicles that were moved off of property.
  • Monthly physical inventory of vehicles
  • I had other responsibilities and tasks in between such as, connecting office equipment after remodeling, assisting IT department with implementing a new software program, that they were creating for the Reconditioning center, called IMS (Inventory Management System)
  • Troubleshooting problems reporting glitches and giving feedback on how to improve the new system before "rolling it out" to the Drivetime locations all over the country.
  • Assisting employees with their training and benefits, and using the new program.

ADEQ Emissions Inspector/Automotive Technician

DriveTime Inspection Center
04.2004 - 12.2012
  • I was one of 2 certified Emissions inspectors for Drivetime's reconditioning facility.
  • I renewed my license every year by passing the state exam.
  • I was also the Fleet Agent. Overseeing that the company is following legal requirements to keep a Fleet licence active.
  • Ensuring our vehicles certificate(s) of inspection. (C.O.I) for each car. Being distributed to the proper dealership when it is transported for sale.
  • We inspected about 500 vehicles per month.

Automotive Technician

Pep Boys
07.2001 - 04.2004
  • Pep Boys hired me for the Installer position. Just after graduating Arizona Automotive Institute.
  • My responsibilities were, oil changes, tire replacements, mounting, balancing, rotating, repairing punctures. Testing batteries, starting and charging systems, replacing batteries, wiper blades, and other accessories purchased in the store.
  • I was trained on more repairs over time, learned how to replace brakes, machine rotors, replace belts, shocks, struts, and many more things.
  • Completed training on how to preform computerized wheel alignments, and diagnose and repair many different items on many different types of vehicles.

Education

Real Estate Licence - Real Estate Law

Arizona School of Real Estate And Business, Peoria
12.2017

Associates - Automotive

Arizona Automotive Institute, Glendale
11.2001

Skills

  • 3PL (Third Party Logistics)
  • Scheduling and Coordinating
  • Negotiation and Conflict Resolution
  • Quality Assurance
  • Compliant Management
  • Team Member Training
  • Attention to Detail
  • Contact Management Systems
  • Data Entry
  • Vendor Relationship Management
  • Managing Operations and Efficiency
  • Corrective Actions
  • Administration and Reporting

Timeline

Nutrition Services - Washington Elementary School District
03.2022 - 10.2022
Real Estate Agent /Transaction Coordinator - Keller Williams
12.2017 - Current
Customer Relations Manager - Bell Road Toyota
08.2015 - 08.2016
Office Billing Manager - Juan's Landscaping
01.2012 - Current
ADEQ Emissions Inspector/Automotive Technician - DriveTime Inspection Center
04.2004 - 12.2012
Office Coordinator / Sublet Vendor Manager - DriveTime
04.2004 - 12.2012
Automotive Technician - Pep Boys
07.2001 - 04.2004
Arizona School of Real Estate And Business - Real Estate Licence, Real Estate Law
Arizona Automotive Institute - Associates, Automotive
Dale Elizabeth Zaragoza