Summary
Overview
Work History
Education
Skills
Languages
Timeline
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De'Sha Knight

De'Sha Knight

Newark,NJ

Summary

Dynamic and dedicated professional with experience at Catholic Charities, excelling in conflict resolution and relationship building. Proven ability to enhance resident satisfaction through active listening and effective communication. Skilled in emergency response and documentation, ensuring a safe and supportive environment for all. Committed to fostering diversity and inclusion within the community.

Overview

4
4
years of professional experience

Work History

Resident Assistant

Catholic Charties
09.2024 - 11.2024
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
  • Maintained clean, safe, and well-organized patient environment.
  • Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
  • Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
  • Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
  • Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
  • Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.

Security Guard

Securitas Security Services USA
09.2021 - 07.2023
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
  • Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
  • Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.

Room Attendant

Holiday Inn Express Hotel
07.2020 - 07.2021
  • MonrUsed chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.

Education

High School Diploma - General Studies

Wilkinsburg Jr Sr High
Wilkinsburg Pa

CNA - Medical Genetics

CCAC
Pittsburgh, PA
06.2000

Skills

  • Time management
  • Team player
  • Supportive
  • Activity planning
  • Relationship building
  • Emergency response
  • Student leadership
  • Documentation and reporting
  • Active listening
  • Student engagement
  • Public speaking
  • Role modeling
  • Health and safety compliance
  • Emotional support
  • Self-confident
  • Professional speaking
  • Diversity and inclusion
  • Residential support
  • Bed making
  • Laundry

Languages

French
Limited Working
German
Limited Working

Timeline

Resident Assistant

Catholic Charties
09.2024 - 11.2024

Security Guard

Securitas Security Services USA
09.2021 - 07.2023

Room Attendant

Holiday Inn Express Hotel
07.2020 - 07.2021

High School Diploma - General Studies

Wilkinsburg Jr Sr High

CNA - Medical Genetics

CCAC

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