Dynamic and dedicated professional with experience at Catholic Charities, excelling in conflict resolution and relationship building. Proven ability to enhance resident satisfaction through active listening and effective communication. Skilled in emergency response and documentation, ensuring a safe and supportive environment for all. Committed to fostering diversity and inclusion within the community.
Overview
4
4
years of professional experience
Work History
Resident Assistant
Catholic Charties
09.2024 - 11.2024
Attended, participated, and contributed to monthly staff meetings addressing resident needs.
Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
Responded to room transfers, incident reports, and maintenance requests.
Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
Maintained clean, safe, and well-organized patient environment.
Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
Security Guard
Securitas Security Services USA
09.2021 - 07.2023
Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Responded quickly to emergency situations to assess and deflect issues.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Completed full building and grounds patrols to spot and investigate concerns.
Checked and verified photo identification prior to granting facility access.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
Room Attendant
Holiday Inn Express Hotel
07.2020 - 07.2021
MonrUsed chemicals by following safety protocols and procedures to avoid burns and injuries.
Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.