Summary
Overview
Work History
Education
Skills
Timeline
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Desha Knighton

Jacksonville,FL

Summary

Quilty driven worker, looking to expand my skills as an expert Customer service specialist in Management, and Training. I have 8 years of expert experience in Problem solving, Leadership, and problem solving.

Overview

8
8
years of professional experience

Work History

Customer Support Specialist

Citibank Financial
Jacksonville, FL
12.2019 - 02.2024
  • Guided Citi customers through technical troubleshooting steps on iPhones, iPads, MacBook’s, android, and PC devices.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Manager in Training

My EyeLab
Jacksonville, FL
08.2018 - 10.2020
  • Continually met and exceeded goals set by management
  • Met with customers to discuss options for selection of products, services, and upgrades
  • Supervised, coached, and mentored 4-member staff
  • Submitted payroll in a timely manner to ensure employees are compensated correctly.

Ticket Counter Agent- Team Lead

GAT Jax Intl Airport- United Airlines
Jacksonville, FL
04.2016 - 12.2018
  • Assisted passenger with flight check-in, and bag tagged.
  • Boarded passenger planes and communicated with flight crew for takeoff.
  • Assisted passengers with lost bagged claims and disbursements.

Education

B.A. IN Liberal Arts -

National University
01.2025

Skills

  • Customer Service
  • Leadership
  • Payroll
  • Troubleshooting Software
  • Problem Solver
  • Data Analysis/ Entry

Timeline

Customer Support Specialist

Citibank Financial
12.2019 - 02.2024

Manager in Training

My EyeLab
08.2018 - 10.2020

Ticket Counter Agent- Team Lead

GAT Jax Intl Airport- United Airlines
04.2016 - 12.2018

B.A. IN Liberal Arts -

National University

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Desha Knighton