Proven ability to prioritize tasks and manage schedules effectively, ensuring smooth operations in caregiving roles. Recognized for strong team collaboration and empathetic client support, ready to contribute to safe and engaging environments. Thrives in diverse environments, highly skilled in data entry, client support, scheduling, and customer care.
Professional support specialist and driver, prepared to efficiently transport goods and ensure timely deliveries if needed. Strong focus on team collaboration, adaptability, and achieving reliable results. Offers strong administrative, relationship-building and problem-solving abilities.
Brings several years of diverse experiences, being equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
18
18
years of professional experience
Work History
SPARK DELIVERY DRIVER
Spark Tech
11.2025 - Current
Delivered packages and groceries efficiently, adhering to scheduled timelines and routes.
Maintained accurate delivery logs, ensuring accountability and traceability of shipments.
Communicated effectively with customers regarding delivery status and resolved inquiries professionally.
Administrative Assistant/Customer Support Specialist
Touch of the Phoenix, LLC
05.2025 - Current
Managed scheduling and calendar coordination for meetings, sessions and events.
Prepared and organized documentation for payments, inventory, and contract agreements.
Utilized office software to maintain accurate records, ensuring data integrity and compliance.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Resolved escalated concerns of clients and partners, as needed.
Stocking, cleaning, planning and handling data entry for new clients along with payment handling.
Handled reservations for demonstrations, including travel accommodations, room/board, food and rideshare, as needed.
Family/Private Nanny
CARE.COM PLATFPORM
01.2017 - 09.2025
Developed and implemented daily activity schedules to promote children's growth and development.
Ensured safety and well-being of children through vigilant monitoring and proactive supervision.
Fostered positive communication with parents regarding children's progress and behavior.
Coordinated playdates and extracurricular activities to enhance social skills.
Adapted care strategies based on individual needs, preferences, and developmental stages.
Trained new caregivers on household routines, safety protocols, and child engagement techniques.
Led initiatives for educational games that encouraged cognitive development among children.
Maintained organized records of children's activities, health, and milestones for parental reference.
Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
Played games, worked on puzzles, and read books to young children.
Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
Encouraged independence among the children through guidance on personal hygiene routines such as dressing up or brushing teeth.
Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Taught children everyday skills and language.
Involved children in caring for household pets and chores.
Facilitated age-appropriate social interactions between children through playdates, outings, and community events participation.
Assisted school-aged children with homework completion, ensuring timely submission of assignments while reinforcing study habits.
Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Built positive and nurturing environments to support child social and emotional growth.
Enhanced children''s cognitive development by implementing educational and stimulating activities.
Enhanced family relationships through open communication, trust-building, and responsive caregiving practices.
Implemented behavior management strategies to encourage positive interactions and emotional regulation among children.
Home Health Aide
Senior Matters Extended Services
11.2016 - 08.2017
Provided compassionate personal care and assistance with daily living activities for diverse clients.
Monitored and documented client health status, reporting changes to healthcare professionals promptly.
Developed customized care plans in collaboration with clients and families to meet individual needs.
Trained and mentored new staff on best practices for patient care and safety protocols.
Assisted clients with daily living activities, enhancing their independence and quality of life.
Maintained a clean and safe home environment for patients, reducing falls and accidents.
Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Maintained compliance with state regulations and agency policies, ensuring high standards of care delivery.
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Cashier
Zaxbys Resturant
02.2014 - 10.2016
Processed customer transactions efficiently using point-of-sale systems.
Maintained accurate cash drawer balances throughout shifts.
Provided exceptional customer service, resolving inquiries and complaints promptly.
Trained new cashiers on operational procedures and customer service standards.
Monitored inventory levels and restocked supplies as needed to ensure availability.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Greeted customers entering store and responded promptly to customer needs.
Collaborated with team members to enhance overall store operations and workflow efficiency.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Administrative Assistant
Department of Employment and Workforce
04.2012 - 06.2013
Managed incoming correspondence, prioritizing urgent inquiries to ensure prompt responses.
Developed and maintained filing systems, improving document retrieval processes.
Streamlined office procedures by implementing digital tools for task management and communication.
Trained new staff on administrative protocols, fostering a collaborative team environment.
Assisted in preparing reports and presentations, ensuring accuracy and clarity of information presented.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Cashier
Wendys Restraunt
03.2008 - 01.2010
Implemented improvements in checkout procedures, reducing wait times for customers.
Assisted in developing promotional displays to drive sales and improve customer engagement.
Welcomed customers and helped determine their needs.
Built relationships with customers to encourage repeat business.
Helped customers complete purchases, locate items, and join reward programs.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Addressed customer needs and made product recommendations to increase sales.
Education
No Degree - Health Education
Midlands Technical College
West Columbia, SC
04-2016
GED -
W R ROGERS
COLUMBIA SC
01-2009
Skills
Positive attitude
Client support
Effective team collaboration
Prioritization and scheduling
Consistently dependable
Data entry
Infant care experience
Schedule management
Early childhood education
Emotional support
CPR training
Social skill development
Light housekeeping
Transportation safety
Household management
Activities planning
Outdoor play supervision
Early childhood development
Safety consciousness
10-key data entry
Data entry and reporting
Data entry procedures
Filing systems
Work independently
Alphabetical filing
Retrieving files
Scanning documents
Office administration
Deadline oriented
Adaptive learning
Student-centered learning
Quick typing
Document typing and formatting
Interests
Animal Care
Interior Design
Volunteering
Exploring famous landmarks, historical sites, and cultural attractions in a new destination
I enjoy helping others and giving back to the community
Documenting and sharing travel experiences
Reading
Virtual Reality
Timeline
SPARK DELIVERY DRIVER
Spark Tech
11.2025 - Current
Administrative Assistant/Customer Support Specialist