Summary
Overview
Work History
Education
Skills
Timeline
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Desha Thompson

Las Vegas,NV

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Entrepreneurial Small Business Owner with 3 years of E-commerce business experience. Knowledgeable about Inputting inventory data into Smartsheet, Google sheets and other systems to maintain accurate records. Committed to running smooth and profitable businesses. Self-assured individual offering more 3 years of experience as Business Owner.

Well-versed in Customer support, Reporting. Flexible and poised promoting well-developed skills in adhering to safety standards and Quality control. Goal-oriented Small Business Owner with superior understanding of Tracking inventory levels and competition markets.

Proven history of making profitable business choices and maximizing revenues through streamlining business processes.

Expert in team building, performance management, training, and communication. Determined and responsible Product Lister Online Researcher. Collecting analytical data. Utilize reliable tools and technologies for data collection. Continuous Monitoring.

Hospitality professional with strong track record in delivering exceptional service in restaurant settings. Adept at managing multiple tasks efficiently while ensuring positive dining experience for all guests. Known for excellent communication and teamwork, consistently adapting to shifting priorities to achieve high standards of service. Dependable and focused on creating welcoming environment for patrons.

Overview

15
15
years of professional experience

Work History

The Talent Recruiter Assitant

Talent Acquisition Group
03.2023 - 07.2025
  • Developed and nurtured relationships with key industry professionals, fostering a strong network of potential candidates for future positions.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Analyzed recruitment metrics regularly to identify trends or areas needing improvement, driving continuous optimization of recruiting processes over time.

Cocktail Server

Nukah
01.2023 - 02.2025
  • Maintained clean and organized bar area.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Anticipated guest needs and provided proactive service.
  • Communicated with guests to record orders and assess needs.
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.

Small Business Owner

Homewonderland
05.2021 - 07.2023
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 100%.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Coached and mentored team of 2 employees through effective recruitment, hiring and goal setting methods.
  • Provided elite customer service to over 1300 customers per year by resolving escalated problems and calmly responding to shifting priorities.
  • Outlined finances, goals and daily operations of service company in detailed business plans.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Coached and mentored team of 2 employees through effective recruitment, hiring and goal setting methods.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Oversaw deployment of strategic business plans to accomplish accounting, compliance and revenue targets.
  • Completed in-depth analyses of risks to control company profile, enhance systems and track legal concerns.
  • Oversaw all financial operations company-wide, including budgets, payroll and accounts payable and receivable.
  • Prepared accurate financial statements at end of quarter.
  • Built and deployed strategies to achieve Business vision and enhance tactical operations.
  • Analyzed operational issues and implemented corrective action plans to improve profitability and efficiency.
  • Oversaw all production, pricing, sales and distribution activities.
  • Devised successful benchmarks and performance optimization strategies to enhance company objectives.
  • Created, planned and implemented policies and procedures to increase productivity and maximize return on investments.
  • Developed future financial plans to support company objectives.
  • Assessed company resources and made adjustments to keep operations efficient and cost-effective.

Order Writer

Franklin Printing & Graphics
05.2015 - 10.2020
  • Managing and processing customer orders for printing services
  • Receiving, organizing, and fulfilling print orders based on customer specifications.
  • Communicate with customers to gather details about their printing needs, including quantity, paper type, color preferences, and any specific requirements.
  • Quoting and Pricing.
  • Ensure transparency and clarity regarding pricing, additional, and delivery costs.
  • Coordinate with Production Team
  • Perform quality checks on printed materials to ensure they meet customer's specifications and print shop's quality standards.
  • Handle inquiries and Resolutions
  • Order Tracking and documentation
  • Deadline Management

Sales Clerk

K Desighners
01.2011 - 11.2014
  • Customer Assistance.
  • Processed sales transactions
  • Product Knowledge: good understanding of the products or services offered.
  • Sales Reporting.
  • Knowledge of Point of sale (POS) Systems: Familiarity with using POS systems for processing sales transactions and maintaining accurate records.
  • Team collaboration: Collaborate with other team members , including other sales clerks and management, to achieve sales goals and maintain a cohesive work environment.

Cocktail Server

Deja VU
02.2010 - 11.2013
  • Increased repeat customer visits with exceptional interpersonal skills and knowledge of cocktail recipes.
  • Monitored bar cleanliness and organization, adhering to strict aesthetic standards for inviting atmosphere.
  • Enhanced customer experience by providing prompt and friendly service, ensuring patrons' needs were met with attention to detail.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Education

Associate of Science -

College of Southern Nevada

Skills

  • Organization and Management
  • Assignment Delegation
  • Customer Relations
  • Deadline Management
  • Data Analysis
  • Inventory Tracking and Management
  • Sales Tracking
  • Business Leadership
  • Finance and Accounting Oversight
  • Checking quality of goods to ensure meeting of specified standards
  • Employee Performance Management
  • Vendor Relations
  • Typing
  • Google Spreadsheets
  • Smart Sheets

Timeline

The Talent Recruiter Assitant

Talent Acquisition Group
03.2023 - 07.2025

Cocktail Server

Nukah
01.2023 - 02.2025

Small Business Owner

Homewonderland
05.2021 - 07.2023

Order Writer

Franklin Printing & Graphics
05.2015 - 10.2020

Sales Clerk

K Desighners
01.2011 - 11.2014

Cocktail Server

Deja VU
02.2010 - 11.2013

Associate of Science -

College of Southern Nevada
Desha Thompson