Desha Thorsen
Scottsdale,AZ
Summary
Dynamic leader with proven expertise in customer relations and team motivation honed at Sober Apartment Living and Dennys Restaurant. Excelled in multitasking and problem-solving, enhancing service quality and operational efficiency. Skilled in money handling and fostering positive environments, consistently achieving goals with good judgment and a focus on achievements.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Sober Apartment Living
04.2024 - Current
- Developed strong work relationships with clients, fostering a positive living environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to clients, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify client are home on time for curfew
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Server
Dennys Restaurant
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Cook
Dennys Restaurant
09.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cashier
Circle K
07.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Willow Canyon
Surprise, AZ05.2020
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Customer Service
- Team Leadership
- Multitasking Abilities
- Problem-Solving
- Time Management
- Goal Setting
- Good Judgment
Timeline
Assistant Manager
Sober Apartment Living
04.2024 - Current
Server
Dennys Restaurant
09.2023 - Current
Cook
Dennys Restaurant
09.2023 - Current
Cashier
Circle K
07.2022 - 04.2023
High School Diploma -
Willow Canyon
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