Deshae O’Kelley
Indianapolis,IN
Summary
Focused Business graduate with proven leadership ability and effective communication skills. Seeking position with a company where I can apply my dedication, creativity, and positive attitude to help the company and make a significant contribution to the success of the company. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
14
14
years of professional experience
Work History
Manager, Servicing QC
Freedom Mortgage Corporation
Fishers , USA
01.2020 - Current
- Responsible for maintaining effective training, coaching, and development plan(s) for Servicing QC staff
- Monitor the updates and enhancements of the QC question software and rebuttal systems for the reviewers and Servicing management
- Perform extensive research of investor/insurer requirements for Servicing QC to ensure reviews are appropriate and effective
- Provide a robust aid for external/internal audit requests that is reflective of testing completed in Servicing QC
- Make determination on needed target and ad-hoc reviews, remediation testing, and continuance monitoring that will aid in the assessment of Servicing QC
- Effectively communicate with all level of personnel and interacts with Servicing lines of business, Operations Risk staff, and Legal Department
- Monitor workforce management that includes shift schedules, audit assignments, job rotation, time management, and PTO
- Recruit and retain staff to support the success of SQC in accordance with company and industry standards
Team-Lead, Servicing QC
Freedom Mortgage Corporation
Fishers , USA
01.2017 - 01.2019
- Aide in initial and upscale training of the Servicing QC Specialist
- Efficiently perform and assess all Servicing QC reviews
- Run and review exception reports on completed reviews within 72-hour timeframe
- Review TWS assignments within 48 hours of return from line of business
- Work closely with other staff in Servicing and Risk Management and participate in process improvement activities
- Review and complete 20% of reviews for accuracy and complete tracking reports
Servicing QC Specialist
Freedom Mortgage Corporation
Fishers , USA
01.2015 - 01.2017
- Conduct loan level reviews to ensure agency guidelines and best practices are being met
- Perform audits within required timelines and meeting all deadlines
Mers Specialist
Carrington Mortgage
Fishers , USA
01.2013 - 01.2015
- Run a comparison query to insure loan status in the Loan Servicing System matches MERS
- Submit batch updates to MERS as necessary
- Review daily, weekly, and monthly reports from MERS
- Communicate with sellers, servicers, investors, and MERS to ensure MERS information is correctly reflected in MERS
- Update data as necessary to ensure compliance with MERS guidelines
- Perform monthly audits of MERS loans
- Update QA plan as necessary
Foreclosure Processor
Aurora Bank/ Nationstar Mortgage
Indianapolis , USA
01.2011 - 01.2013
- Maintain attorney communication via phone & email
- Responsible for timely processing of activities & responsiveness of alerts to ensure Foreclosure timeline management is met
- Conduct conference calls with attorneys to advice of updates on file & suggestions
- Minimize losses through management of attorney to ensure foreclosure process is consistently progressing
- Ensure accounts are properly documented with actions taken, correspondence, and explanation of delay, if any
- Negotiate any opportunities to shorten timeline, drive performance, or minimize loss
- Providing information and chronologies for investor requested reporting
- Meet requirements/goals set fourth for turnover ratio, FNMA timeline completion, Milestone tracking exceptions, Avoidable delays, and pull through rate
- Maintaining a pipeline of files over 1100
Education
Bachelor of Science - Business Management
University of Phoenix
05.2025
Mortgage Compliance Professional Certificate -
Mortgage Bankers Association
10.2023
Associates of Arts - Business
University of Phoenix
06.2023
Core 40 Diploma -
Warren Central High School
05.2003
Skills
- Quality Control
- Leadership & Management
- Creativity
- Regulatory/Investor guidelines
- Exceptional Communication
- Research Skills
- Business Administration
- Staff Training and Development
- Performance Evaluations
- Verbal and written communication
- Staff Management
- Project Management
Timeline
Manager, Servicing QC
Freedom Mortgage Corporation
01.2020 - Current
Team-Lead, Servicing QC
Freedom Mortgage Corporation
01.2017 - 01.2019
Servicing QC Specialist
Freedom Mortgage Corporation
01.2015 - 01.2017
Mers Specialist
Carrington Mortgage
01.2013 - 01.2015
Foreclosure Processor
Aurora Bank/ Nationstar Mortgage
01.2011 - 01.2013
Bachelor of Science - Business Management
University of Phoenix
Mortgage Compliance Professional Certificate -
Mortgage Bankers Association
Associates of Arts - Business
University of Phoenix
Core 40 Diploma -
Warren Central High School
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