Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Deshaina Adams

Dallas,TX

Summary

Highly motivated and adaptable Phlebotomist with exceptional interpersonal skills. Proven track record in painless venipuncture and extensive knowledge of centrifugation and aliquoting procedures. Committed to delivering outstanding services to patients through a compassionate and caring approach.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Chime Solutions
Dallas, TX
03.2022 - 03.2023
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries via phone, email, and chat.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved customer complaints promptly and efficiently.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided accurate information about products and services to customers.
  • Provided exceptional customer service to ensure customer satisfaction.

Family Caregiver

Home Instead
Dallas, TX
04.2021 - 01.2022
  • Prepared nutritious meals for family members following dietary guidelines.
  • Assessed individuals' needs, developed individualized care plans, and monitored their implementation.
  • Transported family members to medical appointments and other errands as needed.
  • Organized medications for family members and administered them according to directions.
  • Provided emotional support and encouragement to family members who were ill or disabled.
  • Performed light housekeeping tasks such as laundry, vacuuming, dusting, and changing bed linens.
  • Maintained a safe environment for the elderly by removing tripping hazards from living areas.
  • Kept detailed records of services rendered and progress made by patients over time.
  • Assisted with personal hygiene needs including toileting and incontinence care.
  • Responded quickly to any emergency situations that arose during caregiving sessions.
  • Assisted family member with daily activities, such as bathing, dressing and grooming.

Education

Phlebotomy Technician Certification -

Empowering The Masses
Dallas, TX
08-2024

High School Diploma -

Skyline High School
Dallas, TX
06-2018

Skills

  • Account updating
  • Inbound and Outbound Calling
  • Complaint resolution
  • Information Security
  • Scheduling
  • Report Generation
  • Basic Housekeeping
  • Mobility Assistance
  • Care Plan Adherence
  • HIPAA Compliance
  • Behavioral Management
  • Incident Reporting
  • Patient Companionship
  • Compassionate client care
  • Progress Documentation
  • Documentation
  • Chronic Disease Management
  • Hoyer Lifting Equipment
  • Medical record-keeping
  • Client Transportation
  • Medication Administration

Accomplishments

  • Salutatorian in my graduating class for Phlebotomy.

Certification

  • CPR Trained
  • Certified Phlebotomist

Timeline

Customer Service Representative

Chime Solutions
03.2022 - 03.2023

Family Caregiver

Home Instead
04.2021 - 01.2022

Phlebotomy Technician Certification -

Empowering The Masses

High School Diploma -

Skyline High School

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Deshaina Adams