DeShalyn Williams
Grand Prairie,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Adapt to new situations and challenges to best enhance the organizational brand. Strong work ethic, adaptability, exceptional interpersonal skills,and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Teacher
Duncanville ISD
Duncanville, TX
07.2021 - Current
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
Customer Service Representative
General Motors Co
Arlington, TX
07.2020 - 06.2021
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Updated databases with new and modified customer data.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Manager
Walmart
Tyler, TX
06.2013 - 06.2020
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
Education
MBA - Business Analytics
Grand Canyon University
Phoenix, AZ07-2025
Bachelor of Science - Business Administration
Texas College
Tyler, TX05-2020
Skills
- Flexible and Adaptive
- Curriculum Development
- Critical Thinking
- Clear Public Speaking Skills
- Group and Individual Instruction
- Reporting and Documentation
- Effective Listening
- Conflict Management
- Time Management
- Microsoft Office
- Technology Integration
Timeline
Teacher
Duncanville ISD
07.2021 - Current
Customer Service Representative
General Motors Co
07.2020 - 06.2021
Customer Service Manager
Walmart
06.2013 - 06.2020
MBA - Business Analytics
Grand Canyon University
Bachelor of Science - Business Administration
Texas College