Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Deshanna Taylor

Warren ,MI

Summary

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Knowledgeable [Desired Position] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Automotive professional prepared to contribute to vehicle management and dealership support. Proven experience in efficiently handling vehicle logistics and ensuring clean, organized lot. Demonstrates strong teamwork and adaptability to meet changing needs while maintaining high standards of quality and reliability.

Experienced with managing vehicle logistics and lot organization. Utilizes strong attention to detail and effective communication to ensure vehicles are ready for customers. Knowledge of maintaining clean, organized work environment and supporting dealership operations.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Car Porter

VASCOR
03.2022 - 04.2023
  • Managed vehicle parking and retrieval processes efficiently to optimize space utilization.
  • Conducted routine inspections of vehicles to ensure cleanliness and readiness for customer use.
  • Coordinated with service staff to facilitate timely vehicle maintenance and repairs.
  • Provided excellent customer service by assisting guests with their vehicle needs promptly.
  • Trained new porters on operational procedures and safety protocols, enhancing team efficiency.
  • Implemented workflow improvements that reduced vehicle turnaround time significantly.
  • Oversaw inventory management of car keys, ensuring accurate tracking and security measures.
  • Mentored junior staff in best practices for vehicle handling and customer interaction strategies.
  • Picked up vehicles from and delivered vehicles to customers as directed by management.
  • Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
  • Enhanced customer satisfaction by efficiently transporting vehicles to designated areas.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Actively supported team members in various tasks when required, creating a collaborative atmosphere within the workplace.

Car Porter

Leadec Industrial Services
01.2022 - 03.2023
  • Improved dealership appearance by maintaining clean and organized car displays.
  • Reduced customer wait times by quickly performing minor maintenance tasks, such as refueling and washing cars.
  • Collaborated with sales staff to ensure timely preparation of sold vehicles, ultimately boosting customer satisfaction rates.
  • Minimized potential damage risks during transportations by following best practices in maneuvering tight spaces.

Manager

Captain Jays
02.2020 - 12.2022
  • Led cross-functional teams to enhance operational efficiency and achieve strategic objectives.
  • Developed and implemented process improvements, resulting in increased productivity and employee satisfaction.
  • Mentored junior staff, fostering professional growth and enhancing team capabilities.
  • Analyzed workflows to identify bottlenecks, recommending solutions for streamlined operations.
  • Facilitated training sessions on best practices, ensuring compliance with company standards.
  • Managed budgets and resources effectively to support departmental initiatives and projects.
  • Collaborated with senior leadership to align departmental goals with organizational strategy.
  • Established performance metrics to evaluate team success, driving accountability and results-oriented culture.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Assistant Manager

Jp's Carwash
08.2015 - 08.2022
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Generated repeat business through exceptional customer service.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Cashier

Dollar General
10.2019 - 02.2022
  • Process transactions accurately and efficiently to ensure customer satisfaction.
  • Maintain clean, organized checkout area to enhance shopping experience.
  • Assist customers with product inquiries and provide information on promotions.
  • Learn and operate point-of-sale (POS) systems for seamless payment processing.
  • Collaborate with team members to manage stock levels and inventory control.
  • Handle cash, credit, and digital payments while ensuring compliance with company policies.
  • Adapt quickly to new procedures and technologies in fast-paced environment.
  • Support team initiatives by participating in training sessions and staff meetings.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Assistant Manager

Family Dollar
01.2019 - 02.2022
  • Led team initiatives to improve operational efficiency and streamline workflow processes.
  • Mentored junior staff, fostering professional growth and enhancing team collaboration.
  • Developed training materials to support onboarding and continuous education of team members.
  • Analyzed performance metrics to identify areas for process improvement and implement strategic solutions.
  • Coordinated cross-departmental projects, ensuring alignment with organizational goals and timelines.
  • Enhanced customer satisfaction through effective conflict resolution and service excellence initiatives.
  • Implemented best practices for inventory management, reducing discrepancies and improving accuracy.
  • Facilitated regular team meetings to communicate objectives, share feedback, and drive engagement efforts.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Education

High School Diploma -

River Rouge High School
River Rouge, MI
01-2021

Skills

  • Vehicle inspection
  • Damage assessment
  • Cleanliness standards
  • Maintenance
  • Route planning
  • Battery charging
  • Vehicle handling
  • Parking techniques

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Documented and resolved [Issue] which led to [Results].
  • Collaborated with team of [Number] in the development of [Project name].

Certification

Certified forklift driver, [teamup academy] - [september 2024-september 2027

Languages

English
Full Professional

Timeline

Car Porter

VASCOR
03.2022 - 04.2023

Car Porter

Leadec Industrial Services
01.2022 - 03.2023

Manager

Captain Jays
02.2020 - 12.2022

Cashier

Dollar General
10.2019 - 02.2022

Assistant Manager

Family Dollar
01.2019 - 02.2022

Assistant Manager

Jp's Carwash
08.2015 - 08.2022

High School Diploma -

River Rouge High School