Deshanna Toney
Charlotte,NC
Summary
Forward-thinking professional with strong communication and customer relationship skills. Highly skilled at developing innovative approaches and methodologies to accomplish set goals of the company. Adept at improving company standards to improve customer experience and increase business. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Management position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Family Advocate McKinney-Vento Homeless Liaison/Athletic Director/Testing Coordinator/Enrollment Specialist/College and Beyond Career Counselor/Human Resources/Office Administrator Displace Specialist/Staff Liaison/Before and Afterschool Director/Assistant Instructional Coach/Assistant to the Head of School and Dean of Student
Veritas Community School
08.2021 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Part-time Assistant to the Owner
The Main Event Party and Event Planning Company
08.2017 - Current
- Streamlined daily operations within t office setting by delegating tasks effectively among team members.
- Enhanced client satisfaction by streamlining communication channels and promptly addressing concerns.
- Organized company events to promote brand awareness, fostering a positive public image for the business.
- Served as a liaison between the owner and clients, addressing inquiries and resolving issues promptly to ensure satisfaction.
- Maintained open lines of communication between staff members to facilitate teamwork and collaboration across departments.
- Provided exceptional customer service while representing the owner in various capacities such as phone calls or emails.
- Facilitated training and onboarding for incoming office staff.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Updated and maintained confidential databases and records.
- Filed paperwork and organized computer-based information.
- Led staff and vendors in providing high level of service for owner and guests.
Administrative Assistant/Customer Service
PDS Staffing/Honeywell
12.2017 - 01.2019
- Filing legal documents, reviewing legal documents
- Making request for repairs for customers, making sure customers contract are up to date
- Working with Honeywell Techs to make sure customer scanners are fixed, orders are filled and that customers are happy with services.
- Working on CRM system
- Managed approximately 30-40 incoming calls and emails.
- Handled sensitive information with discretion while maintaining strict confidentiality protocols.
- Collaborated with cross-functional teams to complete projects on time and within budget constraints.
- Efficiently managed inventory levels by tracking supplies usage and placing orders as needed.
- Trained new employees on company procedures and software applications, ensuring a seamless transition into their roles.
- Maintained accurate records of financial transactions, contributing to improved budget management.
- Enhanced customer satisfaction by resolving issues promptly and providing exceptional service.
Director of the Before and After School Program/Alterative Learning Classroom Coordinator/Office Administrator
Cabarrus Charter Academy
01.2016 - 01.2017
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Established departmental performance goals and provided feedback for underperforming areas.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
Office Administrator
Research Triangle Charter Academy
01.2014 - 01.2016
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Edited documents to improve accuracy of language, flow, and readability.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH12.2027
Skills
- Extraordinary knowledge of meeting or exceeding the physical and educational development needs and goals of the company
- Ability to provide emotional security and support for students and co-workers
- Strong resolve in emergency situations
- Skillful, appropriate handling of emotional and behavioral challenged children and adults
- Excellent communication skills with parents and children from varied socioeconomic backgrounds
- Working knowledge of building trusting and rapports
- Ability to set appropriate limits and boundaries
- Possess genuine passion working with children and nurturing them holistically
- Skillful in processing payroll, and county and state reports
- Skillful in using bar code reader, scanners, copy machines
- Moderate proficiency in Microsoft Office Suite
Teamwork and Collaboration
Customer Service
Problem-Solving
Dependable and Responsible
Flexible and Adaptable
Excellent Communication
Calm Under Pressure
Active Listening
Verbal Communication
References
Available upon request
Timeline
Family Advocate McKinney-Vento Homeless Liaison/Athletic Director/Testing Coordinator/Enrollment Specialist/College and Beyond Career Counselor/Human Resources/Office Administrator Displace Specialist/Staff Liaison/Before and Afterschool Director/Assistant Instructional Coach/Assistant to the Head of School and Dean of Student
Veritas Community School
08.2021 - Current
Administrative Assistant/Customer Service
PDS Staffing/Honeywell
12.2017 - 01.2019
Part-time Assistant to the Owner
The Main Event Party and Event Planning Company
08.2017 - Current
Director of the Before and After School Program/Alterative Learning Classroom Coordinator/Office Administrator
Cabarrus Charter Academy
01.2016 - 01.2017
Office Administrator
Research Triangle Charter Academy
01.2014 - 01.2016
Bachelor of Science - Psychology
Southern New Hampshire University
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