Summary
Work History
Education
Skills
Timeline
Generic

DeShannon Viser

Rosenberg,TX

Summary

Accomplished Lube/Mechanic Shop Manager with a proven track record of enhancing vehicle performance and customer satisfaction at Kwik Kar Lube And Tune. Expert in diagnostics and preventative maintenance, achieving significant cost savings through strategic negotiations. Demonstrates strong leadership and exceptional people skills, fostering team productivity and boosting customer loyalty. Successfully managed inventory, exceeding sales targets with a focus on results.

Work History

Lube / Mechanic Shop Manager

Kwik Kar Lube And Tune
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Disassembled defective parts to make proper repairs.
  • Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
  • Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
  • Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
  • Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
  • Increased tire lifespan by accurately aligning wheels, balancing tires, and performing rotations as needed.
  • Calculated costs of materials and labor to prepair detailed repair estimates.
  • Participated in ongoing training programs to stay current on industry trends and best practices.
  • Achieved significant cost savings by negotiating better terms with parts suppliers.
  • Streamlined appointment scheduling process, making it easier for customers to obtain service.
  • Enhanced team morale and productivity by establishing positive work environment.
  • Boosted customer loyalty by providing detailed explanations of repairs and maintenance suggestions.
  • Facilitated knowledge sharing sessions on latest automotive technology trends among team.

Shop Manager

Sun Auto Tire and Service
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Ordered pick up and deliver tires and parts from hub to different facilities.
  • Manage thousands of dollars in inventory as well as cost of goods.
  • Perform daily meetings with team members to make sure all task for that day was done properly and efficiently.
  • I'm also a licensed vehicle inspector since 1999.

Car Salesperson

Allen Samuel Chevrolet
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
  • Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
  • Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
  • Delivered high-quality service by addressing customer concerns promptly and professionally.

Education

Elsik High School
Houston, TX

Skills

Strong people skills

Sales

Leadership

Timeline

Lube / Mechanic Shop Manager

Kwik Kar Lube And Tune

Shop Manager

Sun Auto Tire and Service

Car Salesperson

Allen Samuel Chevrolet

Elsik High School
DeShannon Viser