Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deshannon Williams

Kenosha,WI

Summary

Dynamic leader with proven expertise in staff motivation and customer service focus, honed at Burger King. Excelled in training and mentoring up to 10 employees, enhancing team performance through effective delegation and problem-solving. Skilled in cash handling and fostering a culture of respect, achieving significant improvements in service standards and compliance.

Overview

18
18
years of professional experience

Work History

Shift Manager

Burger King
09.2007 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Caretaker

Society Assets
01.2015 - 01.2023
  • Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
  • Remained alert to problems or health issues of clients and competently responded.
  • Developed strong relationships with residents and families, fostering trust and open communication.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
  • Promoted culture of respect and empathy, leading by example and setting positive tone.
  • Maintained safe and clean environment, ensuring compliance with health and safety standards.

Education

Office Assistant -

Gateway Technical College
Kenosha, WI

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Staff Motivation
  • Opening and closing procedures
  • Punctual and Reliable
  • Delegating Work
  • Mentoring and Coaching
  • Training and mentoring
  • Documentation And Reporting
  • Safety Compliance
  • Problem-Solving
  • Critical Thinking
  • Active Listening
  • Computer Skills
  • Leader
  • Manage team up to 10 employees on a shift

Timeline

Caretaker

Society Assets
01.2015 - 01.2023

Shift Manager

Burger King
09.2007 - Current

Office Assistant -

Gateway Technical College

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Deshannon Williams