Deshanti Brooks
Fort Lauderdale,FL
Summary
Dynamic and adaptable professional with experience at Teleperformance, where I excelled in high-stress situations, enhancing customer loyalty through empathetic service. Demonstrated strong communication and quick learning abilities across diverse roles, including education and food service, focusing on productivity, safety, and efficiency. Proven track record of supporting team success and achieving positive outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Teacher Assistant
Little Master’s Daycare
Lauderdale Lakes, FL
11.2022 - 03.2023
- Responded to student needs and questions promptly.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
- Supported classroom activities, tutoring, and reviewing work.
- Maintained safety and security by overseeing students in recess environments.
Customer Service Representative
Teleperformance
Fort Lauderdale, FL
04.2022 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Food Service Worker
Churches Chicken
Arlington, TX
08.2019 - 03.2020
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Education
South Plantation High School
Plantation, FL2021
Skills
- Quick Learner
- Positive Attitude
- Customer Service
- Strong Communication Skills
- Positive Attitude and Energy
- Fast-Paced Environment
- Productivity and Efficiency
- Safe Food Handling
Timeline
Teacher Assistant
Little Master’s Daycare
11.2022 - 03.2023
Customer Service Representative
Teleperformance
04.2022 - 06.2022
Food Service Worker
Churches Chicken
08.2019 - 03.2020
South Plantation High School