De'Shara Dates
Sacramento,CA
Summary
Dynamic and goal-oriented professional with extensive experience in real estate, customer success, and client service. Proven ability to foster strong relationships, resolve complex issues, and drive customer satisfaction. Adept at providing personalized solutions, managing client portfolios, and exceeding performance metrics. Skilled in negotiation, team collaboration, and software adoption strategies, with a passion for helping clients achieve their goals.
Overview
12
12
years of professional experience
Work History
Realtor
eXp Realty
08.2023 - Current
- Assist clients in buying, selling, and renting properties by providing expert market analysis and personalized guidance
- Conduct property showings, manage documentation, and negotiate favorable terms
- Develop and execute innovative marketing strategies to maximize property visibility
Customer Service Representative
YLighting
08.2020 - 03.2021
- Delivered exceptional customer support via multiple channels, resolving inquiries and processing transactions efficiently
- Enhanced team productivity by mentoring junior representatives and ensuring adherence to company standards
Customer Service Representative
Health Net/ Centene
09.2019 - 06.2020
- Assists Account Managers in coordinating and organizing renewal activities, which includes coordinating open enrollment processes and wellness activities, by collaborating with internal and external partners.
- Ensures implementation of renewals by monitoring related processes, which may include preparing “Step 2” requests for open enrollment materials, reviewing new business group quote request forms, group renewal request forms, and enrollment packet requests.
- Checks documents for accuracy and follows up to obtain accurate and/or missing information.
- May also participate in health fairs and open enrollment meetings.
- Assists in the resolution of issues presented by brokers, clients and members.
- May respond to phone and e-mail inquiries from internal and external customers in response to sales/service questions and/or issues.
- Completes Group Sales Notifications (GSNs) input, processing and tracking, and follows up with appropriate departments to ensure internal implementation.
- Prepares and processes service agreement requests for approval by Account Managers.
- Tracks information and enters data into various Health Net systems.
- Fills literature and marketing communication requests for new collateral through established tracking procedures.
- Performs other duties as assigned.
Customer Success Specialist
Geotab Inc.
05.2018 - 07.2019
- Provided comprehensive onboarding and product training for clients, ensuring seamless software adoption
- Collaborated with internal teams to address escalated issues and deliver optimal customer experiences
- Analyzed client feedback to identify product improvement opportunities and enhance user satisfaction
Customer Service Representative
Sutherland Global Service
05.2016 - 01.2017
- Provide excellent customer service to AT&T customers, responding to inquiries and resolving issues in a timely manner
- Utilize problem-solving skills to identify solutions for customer needs
- Maintain up-to-date knowledge of products and services offered by AT&T
- Accurately enter customer information into the system, including billing address, contact information, and account details
- Assist customers with product selection, installation, activation, and troubleshooting
- Educate customers on features and benefits of AT&T products and services
- Process payments, refunds, credits, and other transactions as needed
- Follow established procedures for handling customer complaints and escalations
- Monitor customer accounts for any changes or discrepancies
- Provide feedback to management regarding customer satisfaction levels
- Remain current on all company policies and procedures
- Participate in team meetings and training sessions as required
Maintenance Coordinator
American Homes 4 Rent
03.2014 - 02.2016
- Facilitated maintenance requests by coordinating with residents, vendors, and internal departments
- Streamlined communication processes to resolve issues efficiently while maintaining high customer satisfaction
Customer Service- Self Storage Manager
Public Storage
08.2012 - 08.2013
- Handled financial transactions accurately, tracking revenue and expenses for budget management purposes.
- Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
- Regularly updated facility pricing structures based on market trends and competitive analysis findings.
- Streamlined administrative processes for more accurate record-keeping and improved communication with clients.
- lift, and move items weighing up to 35 pounds.
- spend up to 50% of my time walking in and around facilities, including outdoor environments, climbing stairs, and opening large doors.
- perform cleaning and daily maintenance tasks, such as sweeping and mopping interior areas, as well as maintaining exterior grounds and ensuring curb appeal is clean and free of debris.
Education
Associate Of Applied Science - Integrated Healthcare
American College of Healthcare Sciences
Portland, ORReal Estate Course - Real Estate
The C.E. Shop
Online 11.2022
Skills
- Microsoft Office Suite (Outlook, Excel)
- SaaS Platforms
- Data Entry and Reporting
- Customer Service
Accomplishments
- Successfully managed a portfolio of real estate clients, achieving a high retention rate.
- Spearheaded process improvements in customer success roles, resulting in improved efficiency and customer satisfaction.
Hobbies and Interests
- Real Estate Market Trends
- Customer-Centric Solutions
- Technology Integration for Business Growth
Personal Information
- Willing To Relocate: True
- Authorized To Work: True
Timeline
Realtor
eXp Realty
08.2023 - Current
Customer Service Representative
YLighting
08.2020 - 03.2021
Customer Service Representative
Health Net/ Centene
09.2019 - 06.2020
Customer Success Specialist
Geotab Inc.
05.2018 - 07.2019
Customer Service Representative
Sutherland Global Service
05.2016 - 01.2017
Maintenance Coordinator
American Homes 4 Rent
03.2014 - 02.2016
Customer Service- Self Storage Manager
Public Storage
08.2012 - 08.2013
Associate Of Applied Science - Integrated Healthcare
American College of Healthcare Sciences
Real Estate Course - Real Estate
The C.E. Shop
Similar Profiles
LAURA BRENNANLAURA BRENNAN
Realtor® at .eXp Realty Brokerage & .eXp RealtyRealtor® at .eXp Realty Brokerage & .eXp Realty
Scott SmithScott Smith
Residential Realtor at Remax Realty / Keller Williams Realty / EXp RealtyResidential Realtor at Remax Realty / Keller Williams Realty / EXp Realty
Kevin Cruz ContrerasKevin Cruz Contreras
Real Estate Agent at Realty One Group/EXP RealtyReal Estate Agent at Realty One Group/EXP Realty
Carol PhillipsCarol Phillips
Realtor, Associate Broker, and Owner at Keller Williams Realty & eXp RealtyRealtor, Associate Broker, and Owner at Keller Williams Realty & eXp Realty
Michael GilesMichael Giles
Operations Specialist at TalentBurstOperations Specialist at TalentBurst