De'Shaun H. Chancy
Middletown,DE
Summary
Experienced in delivering exceptional customer service, transaction handling, and upselling to boost profitability. Recognized for excellent communication, conflict resolution, and thriving in fast-paced environments. Proven in customer retention and implementing result-driven processes. Proficient in major customer service software. Seeking a managerial position to leverage leadership, customer satisfaction, and sales growth skills.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
PartyRite Events & Planning
03.2015 - Current
- Plan and manage events, collaborating with vendors, marketing, and PR teams
- Identify event locations, negotiate rates, and develop budgets
- Oversee event setup, tear-down, and ensure availability of all equipment and supplies
- Coordinate promotional giveaways, staffing, and secure permits
Founder & CEO
Dare to Have Hair
01.2012 - Current
- Built a successful online retail business with over 500,000 social media followers
- Developed and implemented sales strategies, resulting in consistent high-ticket sales
- Provided personalized customer support via phone, email, and Zoom consultations
- Created and led coaching programs for aspiring entrepreneurs
- Grew a loyal customer base through exceptional service and high-quality products
- Managed online marketing campaigns, leveraging social media to increase brand visibility
Customer Service Specialist
Forbes Consulting Solutions
06.2014 - 02.2015
- Retained business clients through solution-based selling and account management
- Made outbound calls to achieve sales quotas and drive revenue growth
- Created sales proposals, activity reports, and forecasts for customer accounts
- Fostered customer relationships through regular contact, ensuring retention and satisfaction
Customer Service Agent
Praise Funding
05.2010 - 12.2014
- Managed customer inquiries via email and phone, ensuring prompt issue resolution
- Updated customer records, processed data entry, and managed document retrieval
- Navigated multiple databases quickly and accurately to meet client needs
Education
High School Diploma -
William Penn High School
New Castle, DE06.2001
Skills
- Microsoft Office Suite
- Communication
- Customer Relationship Management
- Upselling Techniques
- Conflict Resolution
- Sales Documentation
- Proposal Creation
- Online Marketing
- Social Media Management
Additional Information
References
Erica Mitchell
CFO, Dare to Have Hair
Phone: +1 (646) 765-1205
Linda Powers
General Manager, Dare to Have Hair Inc.
Phone: +1 (302) 250-2645
Timeline
Customer Service Specialist
PartyRite Events & Planning
03.2015 - Current
Customer Service Specialist
Forbes Consulting Solutions
06.2014 - 02.2015
Founder & CEO
Dare to Have Hair
01.2012 - Current
Customer Service Agent
Praise Funding
05.2010 - 12.2014
High School Diploma -
William Penn High School
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