DeShaun Lester
Prattville,AL
Summary
Reliable team member with background in fast-paced environments including retail and hospitality. Possess strong communication skills, demonstrating ability to work collaboratively with diverse teams. Consistently contributed to customer satisfaction and business operations efficiency in previous roles. Known for problem-solving capabilities and adaptability across various tasks. Possess specialized skills in communication, time management, and problem-solving which are critical in this role. Excel in teamwork, adaptability, and leadership, ensuring successful collaboration and project completion.
Overview
2
2
years of professional experience
Work History
Court Monitor
Launch Trampoline Park
Prattville, AL
01.2023 - 08.2024
- Assisted with security checks of individuals entering the trampoline park.
- Promoted fun, safe and inclusive environment by monitoring activity of jumpers to identify and address behavioral issues.
- Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.
Team Member
Whatabuger
Prattville, AL
08.2023 - 07.2024
- Collaborated with team members to achieve daily goals.
- Performed shift swap duties such as setting up displays, restocking items, and cleaning the sales floor.
- Greeted customers upon entering the store with friendly demeanor.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Resolved customer issues promptly in a professional manner.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Developed positive customer relationships through friendly greeting and excellent service.
- Trained new team members using approved training materials and information.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Rotated through series of different stations based on team needs.
Customer Service Representative
Publix
Prattville, AL
02.2022 - 05.2022
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Bachelor of Arts - Broadcast Journalism
Troy University
Troy, AL05-2028
High School Diploma -
Prattville High School
Prattville, AL05-2024
Skills
- Verbal Communication
- Cash Handling
- Payment Collection
- Product Merchandising
- Customer Service
- Merchandise Restocking
- Customer Complaint Resolution
- Product Knowledge
- Telephone management
- Cash Management
- Complaint resolution
- Cleaning
- Attention to Detail
- Positive Attitude
- Problem-Solving
- Order Preparation
- Clear Communication
- Teamwork and Collaboration
- Heavy Lifting
- Flexible Schedule
- Organizing Work Stations
- Facility Cleaning
- Training and mentoring
- Collaboration and Teamwork
Timeline
Team Member
Whatabuger
08.2023 - 07.2024
Court Monitor
Launch Trampoline Park
01.2023 - 08.2024
Customer Service Representative
Publix
02.2022 - 05.2022
Bachelor of Arts - Broadcast Journalism
Troy University
High School Diploma -
Prattville High School