Summary
Overview
Work History
Education
Skills
Timeline
Barista

Deshaun McRae

Creedmoor,NC

Summary

Transitioning from technical support environment, with focus on problem-solving and customer service. Developed skills in troubleshooting, system maintenance, and user assistance. Seeking to apply these transferable skills in new field, contributing to effective solutions and user satisfaction.

Overview

3
3
years of professional experience

Work History

Help Desk Technician

Oakwood University Sda Church
08.2024 - 11.2024
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided remote support to users across Campus locations, demonstrating flexibility and adaptability in problem solving.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
  • Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Optimized helpdesk workflows by identifying areas for improvement and implementing necessary changes.
  • Served as a knowledgeable resource for colleagues seeking advice on complex technical problems or projects.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Created user accounts and assigned permissions.
  • Tested new software and hardware prior to deployment.
  • Configured and tested new software and hardware.
  • Installed and configured operating systems and applications.

Customer Service Cashier

McDonald's
04.2022 - 08.2024


  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

High School Diploma -

Acellus Academy
Kansas City, Missouri
05-2023

Skills

  • Ticket management
  • Help desk
  • Technical support
  • Issue resolution
  • Customer service
  • Active listening

Timeline

Help Desk Technician

Oakwood University Sda Church
08.2024 - 11.2024

Customer Service Cashier

McDonald's
04.2022 - 08.2024

High School Diploma -

Acellus Academy

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Deshaun McRae