Deshaun S. Frazier
Bronx,NY
Summary
Results-driven Senior Program Coordinator with a proven track record in enhancing productivity and efficiency through effective project management. Expertise in strategic planning, stakeholder engagement, and process optimization drives seamless program execution. Strong communication, leadership, and problem-solving abilities contribute to impactful decision-making that fosters program success. Committed to continuous improvement and professional development within project management.
Overview
10
10
years of professional experience
Work History
Senior Program Coordinator
Housing Works
10.2024 - Current
- Company Overview: Mayors of Criminal Justice, ETH
- Provide centralized administrative oversight of the program's daily operations and functions.
- Assist in creating and revising program policies and procedures to ensure compliance.
- Designed, executed, and examined program policies to achieve operational objectives.
- Ensure program adherence to MOCJ contract guidelines and regulatory standards.
- Enhance overall safety and well-being across the program site through preventive measures.
- Engage in collaborative case discussions during relevant meetings.
- Supervise the operations manager, program assistant, and residential aid supervisor.
- Work together with team members to create professional growth plans.
- Monitor budgetary allocations through a review of monthly expenses.
- Facilitated training sessions for staff aimed at improving program execution.
Program Coordinator
Housing Works
04.2023 - 10.2024
- Company Overview: Supportive Housing
- Supervised programmatic, clinical, and operational elements of the Scattered Site Short-Term Housing Program.
- Maintain compliance with Public Health Solutions and Department of Mental Health and Hygiene regulations.
- Managed and directed a multidisciplinary team of Case Managers, Housing Specialists, Residential Aides, and Operations Assistants.
- Recorded and maintained regular updates on team oversight activities.
- Guarantee adherence to internal audit standards.
- Managed payroll duties, confirming on-time processing.
- Provide linkage and referrals to internal and external primary care.
- Achieved successful placement of residents in stable housing.
Residential Case Manager
Neighborhood SHOPP
02.2020 - 12.2022
- Determine client eligibility for DFTA-funded services.
- Coordinated various in-home care services for homebound seniors.
- Collaborated with Program Supervisor and Program Director on planning and development of programs.
- Delivered accurate information on benefits, entitlements, programs, and case assistance.
- Facilitated execution of essential service provisions.
- Represented clients' interests in discussions with other agencies.
- Developed and nurtured community outreach connections.
- Completed DFTA training sessions and in-service programs as per request from the Program Director.
- Participated in staff meetings.
Case Manager
Praxis Housing Initiatives
04.2019 - 02.2020
- Managed the organization’s routine tasks for a group of four case managers.
- Conducted orientation sessions for new case managers.
- Coordinated with key directors and counselors to validate client objectives and service plans for appropriateness.
- Monitored and documented reports, session notes, and treatment plans to ensure compliance with regulatory requirements.
- Reviewed and authorized documentation across charts.
- Delivered clinical and administrative assistance to case managers aiding clients with HIV/AIDS, chronic illnesses, substance abuse, and mental health challenges.
- Utilized training, coaching, and crisis intervention to deliver personalized client services.
Childcare- Intern
Fulton Daycare, Inc.
05.2017 - 04.2019
- Created and executed child-centered curricula targeting developmental milestones.
- Updated awareness of available community resources and evolving trends in social climate.
- Delivered crisis intervention, conflict resolution, and emotional support.
- Coordinated with faculty to create student enrichment initiatives.
Direct Care Counselor II
Life Spire, Inc.
12.2014 - 06.2016
- Prompted timely goal achievement to foster constituent independence.
- Maintain residents' behavior plans.
- Oversee and facilitate residents' medication adherence.
Education
Bachelor of Prof Studies - Human Services
Metropolitan College of New York
Master’s Degree - Public Administration
Metropolitan College of New York
Skills
- Strategic Leadership
- Operations Management
- Talent Development
- Program Design and Implementation
- Program Workflow Coordination
- Workforce Skill Enhancement
- Cost Control Management
- Individualized Support Counseling
- Data Analysis
- Mental Health Support
- Substance Use Management
- Affordable Housing Development
Key Areas of Expertise
- Leadership
- Facility Operations
- Staff Development
- Program Development
- Program Operations
- Staff Training
- Crisis Intervention
- Budget Management
- Group Facilitation
- Counseling
- Case Management
- Analysis & Assessment
- Client Confidentiality
- Professional Boundaries
- Clinical Documentation
- Mentally Health
- Addiction
- Recovery
- Formally Incarcerated
- Probation and Parolees
- Housing
Timeline
Senior Program Coordinator
Housing Works
10.2024 - Current
Program Coordinator
Housing Works
04.2023 - 10.2024
Residential Case Manager
Neighborhood SHOPP
02.2020 - 12.2022
Case Manager
Praxis Housing Initiatives
04.2019 - 02.2020
Childcare- Intern
Fulton Daycare, Inc.
05.2017 - 04.2019
Direct Care Counselor II
Life Spire, Inc.
12.2014 - 06.2016
Bachelor of Prof Studies - Human Services
Metropolitan College of New York
Master’s Degree - Public Administration
Metropolitan College of New York
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